Yanga Ntaka
Banker
Dawn Park01
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
18
18
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Universal Banker Social Media Duties
Standard bank
02.2022 - 11.2022
- Monitor social media content
- Report objectionable comments.
- Service clients on social media,
- Manage complaints and queries posted via social media (FACEBOOK, TWITTER, HELLOPETER)
- Escalate unresolved complaints to the relevant stakeholders and keep the client informed
- Call customers to resolve complaints and queries
- Evaluated client financial positions and identified most appropriate banking products.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Universal Banker Duties
Standard bank
01.2015 - 01.2022
- Engages with customers in order to understand what matters to the customer and deliver against those demands
- Validates the customer's regulatory status (e.g., KYC, POPI, etc.)
- Identifies authenticity of the customer (where required) in order to prevent disclosure of information to unauthorized persons
- Takes ownership of every demand and provides the customer with an immediate response (depending on the nature of the demand) or facilitates the completion of the customer demand
- Drives one-and-done as far as possible - updates relevant systems with history notes as applicable
- Understands the risks associated with the customer demand and adheres to all risk and compliance requirements when executing on demand
- Deals with customer enquiries, ranging from product questions to customer account activities.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Evaluated client financial positions and identified most appropriate banking products.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Opened, closed, and updated accounts for customers.
Teller, Enquiries and Sales Support Duties
Standard bank
03.2010 - 01.2015
- Identifying new sales leads, Pitching products and/or services, Maintaining fruitful relationships with existing customers
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Maintained accurate records of customer transactions in line with bank procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
Education
No Degree - Banking And Financial Support Services
CORNERSTONE
Johannesburg 04.2001 - 04.2019
Skills
Teller Support
Loan Closing
CRM Systems
Documenting Credit Request Packages
New Account Setup
Consumer Banking
Bank Sales
Product Promotion
Customer Service
Regulatory Compliance
Financial Advice
Staff Management
Qualifying Customers
Employee Motivation
Meeting Sales Goals
Loan Payment Processing
Cross-Selling Expertise
Customer Education
Educating Clients
Availability
Immediately
Driver License
Code B
Health Condition
Good
Criminal Record
None
Communication Skills
- Computer literacy
- Time management
- Organising
- Attention to detail
Personal Information
- Date of Birth: 10/16/86
- Nationality: South African
- Marital Status: Single
References
- Sandile Myeza Branch manager 076 315 5331
- Refilwe Letebele Supervisor 011 302 0300/ 083 446 4003
Accomplishments
- Trained 8 universal bankers to be fully qualified universal bankers
-
- Resolved product issue through consumer testing.
- Supervised team of 8 staff members.
- Awarded "top sales for the 1st quarter" Award in 2021.
Certification
RE 5 FPI
Timeline
Universal Banker Social Media Duties
Standard bank
02.2022 - 11.2022
RE 5 FPI
06-2018
Universal Banker Duties
Standard bank
01.2015 - 01.2022
Teller, Enquiries and Sales Support Duties
Standard bank
03.2010 - 01.2015
No Degree - Banking And Financial Support Services
CORNERSTONE
04.2001 - 04.2019