YANGA MGONANA
RECEPTIONIST
Durban
Summary
Passionate about finding a company that prioritizes exceptional customer service, streamlining front-desk operations, and maintaining accurate record-keeping. Committed to continuous improvement and dedicated to expanding knowledge and skills to contribute to organizational growth and success.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
General Worker
Bp garage, Pick n Pay express
10.2024 - 01.2025
- Maintaining a safe space and healthy working environment
- Following campy procedures and regulations
- Communicating effectively with colleagues
- Maintaining discretion and confidentiality
- Managing workload and pressure
General worker
Kauai
02.2024 - 10.2024
- Upheld high standards of sanitation in the store.
- Maintained high satisfaction levels by responding promptly to service needs.
- Implemented and executed routine health checks to ensure optimal system performance.
Call Center Representative
CCI
12.2023 - 02.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Receptionist
The Marilyn boutique hotel
01.2023 - 11.2023
- Ensured a warm and inviting atmosphere for guests.
- Supervised high-volume call traffic on various phone lines, maintaining organizational protocols.
- Managed diverse responsibilities with precision in high-pressure environments.
- Implementing consistent practices for orderly spaces.
- Coordinated logistics for packages and deliveries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Intermediate level - undefined
UMALAZI COMTECH HIGH
01.2016 - 1 2020
Diploma level - Hospital and catering, Computer literacy, Applied management
BEREA TECHNICAL COLLEGE
01.2021 - 1 2023
Skills
Cash Handling
Hospitality service expertise
Telephone skills
Scheduling
Bookkeeping
Time management
Customer/Client relations
Multi-line Telephone Systems
Professional demeanor
Strategic planning
Mail handling
Organization skills
Sensitive information handling
Problem-solving skills
File management
Office supplies inventory management
Mail sorting
Call forwarding
Skilled in Software
Meeting scheduling
Database administration
Documentation and reporting
Certification
Hotel management
Timeline
General Worker
Bp garage, Pick n Pay express
10.2024 - 01.2025
General worker
Kauai
02.2024 - 10.2024
Call Center Representative
CCI
12.2023 - 02.2024
Receptionist
The Marilyn boutique hotel
01.2023 - 11.2023
Food and beverage
01-2023
Hotel management
12-2022
Diploma level - Hospital and catering, Computer literacy, Applied management
BEREA TECHNICAL COLLEGE
01.2021 - 1 2023
Intermediate level - undefined
UMALAZI COMTECH HIGH
01.2016 - 1 2020