YANGA MGONANA
RECEPTIONIST
Durban
Summary
Passionate about finding a company that prioritizes exceptional customer service, streamlining front-desk operations, and maintaining accurate record-keeping. Committed to continuous improvement and dedicated to expanding knowledge and skills to contribute to organizational growth and success.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
General Worker
Bp garage, Pick n Pay express
10.2024 - 01.2025
- Maintaining a safe space and healthy working environment
- Following campy procedures and regulations
- Communicating effectively with colleagues
- Maintaining discretion and confidentiality
- Managing workload and pressure
General worker
Kauai
02.2024 - 10.2024
- Upheld high standards of sanitation in the store.
- Maintained high satisfaction levels by responding promptly to service needs.
- Implemented and executed routine health checks to ensure optimal system performance.
Call Center Representative
CCI
12.2023 - 02.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Receptionist
The Marilyn boutique hotel
01.2023 - 11.2023
- Ensured a warm and inviting atmosphere for guests.
- Supervised high-volume call traffic on various phone lines, maintaining organizational protocols.
- Managed diverse responsibilities with precision in high-pressure environments.
- Implementing consistent practices for orderly spaces.
- Coordinated logistics for packages and deliveries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Intermediate level - undefined
UMALAZI COMTECH HIGH
01.2016 - 1 2020
Diploma level - Hospital and catering, Computer literacy, Applied management
BEREA TECHNICAL COLLEGE
01.2021 - 1 2023
Skills
Cash Handling
Certification
Hotel management
Timeline
General Worker
Bp garage, Pick n Pay express
10.2024 - 01.2025
General worker
Kauai
02.2024 - 10.2024
Call Center Representative
CCI
12.2023 - 02.2024
Receptionist
The Marilyn boutique hotel
01.2023 - 11.2023
Food and beverage
01-2023
Hotel management
12-2022
Diploma level - Hospital and catering, Computer literacy, Applied management
BEREA TECHNICAL COLLEGE
01.2021 - 1 2023
Intermediate level - undefined
UMALAZI COMTECH HIGH
01.2016 - 1 2020
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