Yanga John
Office Assistant
Pretoria
Summary
Dynamic and detail-oriented professional with extensive experience as a Receptionist at Ulana Football Academy. Expert in office management and customer relations, enhancing client satisfaction through effective communication and problem resolution. Proven ability to streamline operations and manage multiple tasks efficiently, ensuring a welcoming environment and timely support for team members.
Overview
1
1
year of professional experience
1
1
Certification
2
2
Languages
Work History
Receptionist
Ulana Football Academy
01.2021 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
Education
High School Diploma - Office Assistant Certificate
Boston City Campus
East London,Eastern Cape 11.2022
Skills
Data entry
Telephone skills
File management
Office management
Scheduling
Administrative support
Customer/Client relations
Time management
Clerical support
Office administration
Greeting and seating clients
Certification
Office Assistant Certificate
Timeline
Office Assistant Certificate
11-2022
Receptionist
Ulana Football Academy
01.2021 - 10.2021
High School Diploma - Office Assistant Certificate
Boston City Campus