Yanga Gqamane
Woodmead, Johannesburg
Summary
Debt collection consultant with call center experience managing high-volume outbound collections and payment negotiations. Builds repayment plans, resolves account disputes, and maintains professional communication. Improves recovery outcomes through accurate account updates and scripted outreach.
Overview
8
8
years of professional experience
Work History
Debt Collector Consultant
Landau Collections
Randburg
01.2019 - Current
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional.
- Maintained high volume of calls and met demands of busy and productive group.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked with customers to create debt repayment plan based on current financial condition.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Maintained consistently high success rate of collecting on overdue accounts.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Education
Bachelor of Arts - Archives and Records Management and Information Science
University of South Africa
07-2026
Skills
- Delinquency management
- Collections compliance
- Debt recovery reporting
- Collections software
- Payment arrangement negotiation
- Customer dispute resolution
- Interpersonal communication
- Call centre experience
- Records management
- Data protection compliance
- Information governance
- Record maintenance
- Compliance regulation
- Data entry accuracy
Reference
Mthandazo, Kuphe, Team Leader, 0749379256, 087 741 1901
Timeline
Debt Collector Consultant
Landau Collections
01.2019 - Current
Bachelor of Arts - Archives and Records Management and Information Science
University of South Africa