Yanelisa Khahlela
Business Analyst
Town town
Summary
I focus on driving client growth by aligning IT solutions with evolving business needs. I work closely with key stakeholders to identify opportunities, expand accounts, and build long-term partnerships especially in complex, fast-moving environments like enterprise IT. Passionate about education and growth, I bring a data-informed approach to teams, a knack for identifying potential, and a deep commitment to connecting individuals with transformative opportunities.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Associate Service Delivery Analyst
CDW
06.2024 - Current
- Lead full-cycle client onboarding and service transition across multiple accounts, including discovery workshops, SLA definition, and service readiness planning.
- Coordinate cross-functional project delivery, developing detailed timelines, risk registers, and stakeholder communication plans to ensure alignment across technical, account, and support teams.
- Designed and optimized service workflows using tools like ServiceNow, ensuring processes were scalable, documented, and aligned with client expectations.
- Oversaw knowledge transfer and user access provisioning, conducting support team training sessions to prepare for seamless go-live transitions.
- Executed pilot testing and post-launch support, resolving issues rapidly during stabilization and ensuring service quality metrics were met.
- Drove continuous client engagement, managing escalations proactively and maintaining service continuity to achieve high satisfaction and retention.
- Tracked and reported on delivery performance, using data insights to refine onboarding frameworks and reduce transition-related risks
Junior Business Analyst
ABSA
01.2023 - 05.2024
- Collaborated with stakeholders to gather, analyse, and document business requirements to improve recruitment and on boarding processes.
- Created and maintained project documentation, including workflows, process maps, and functional requirements, ensuring alignment with business objectives.
- Translated business needs into actionable specifications for recruitment and engagement systems.
- Conducted data analysis on outreach and performance metrics, identifying gaps and recommending process improvements to strengthen lead pipelines.
- Acted as a liaison between business units and technical teams, ensuring clear communication and smooth execution throughout the recruitment cycle.
- Supported UAT (User Acceptance Testing) and implementation of new on boarding procedures, providing feedback and ensuring seamless deployment.
- Facilitated stakeholder workshops and requirement-gathering sessions to enhance client and candidate engagement processes.
- Produced and presented performance and engagement reports to inform management decisions
Business Analyst Intern
Old Mutual
01.2022 - 01.2023
- Gathered and documented business and functional requirements by engaging with operations, finance, and IT stakeholders.
- Analyzed large datasets using Excel and Power BI to identify trends, gaps, and opportunities for process improvement.
- Supported the creation of reports and dashboards to monitor KPIs and track performance metrics.
- Participated in workshops and team meetings, translating business needs into actionable recommendations for technical teams.
- Contributed to small process improvement initiatives, helping reduce reporting errors and improve efficiency.
Education
Advanced Diploma - Quality Engineering
Cape Peninsula University
01.2025
Matric - undefined
St John’s College
01.2017
Short Course Business Analytics - Business Analyst
University of Cape Town
Cape Town 04.2001 -
Skills
Business Analysis
Certification
Business Analytics, University of Cape Town, 2024-12-31
Timeline
Associate Service Delivery Analyst
CDW
06.2024 - Current
Junior Business Analyst
ABSA
01.2023 - 05.2024
Business Analyst Intern
Old Mutual
01.2022 - 01.2023
Short Course Business Analytics - Business Analyst
University of Cape Town
04.2001 -
Matric - undefined
St John’s College
Advanced Diploma - Quality Engineering
Cape Peninsula University
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