Yanelisa Jamani
Social Science Degree
Stellenbosch
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Ecotourism Operator
MTO Forestry: Ecotourism Jonkershoek Nature Reserve
Stellenbosch
01.2019 - 01.2024
- Engaging with clients, Scheduling pre-bookings, Payment processing and validation, Park information communication and guidance on the available trails, Marketing strategy advisory, Answering telephones, Office administration, including orders & filing
Front of House Assistant
Cape Nature Reserve
Stellenbosch
02.2024 - Current
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Performed daily cash handling duties accurately, ensuring proper reconciliation at the end of each shift.
- Managed reservations efficiently to maximize seating capacity and reduce wait times for guests.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Making sure the picnic is clean
- Assisted management in analyzing customer feedback data, identifying areas for improvement and implementing appropriate changes where necessary.
- I also help with administrative duties, such as answering phone, selling electricity and fishing permits , data capturing, timesheet for the employees
Education
Bachelor of Social Science - International Relations, Industrial Sociology And Gender Studies
University of Cape Town
04.2019
Skills
Work order review
Roles And Responsibilities
- Engaging with clients
- Scheduling pre-bookings
- Payment processing and validation
- Park information communication and guidance on the available trails
- Marketing strategy advisory
- Answering telephones
- Office administration, including orders & filing
Timeline
Front of House Assistant
Cape Nature Reserve
02.2024 - Current
Ecotourism Operator
MTO Forestry: Ecotourism Jonkershoek Nature Reserve
01.2019 - 01.2024
Bachelor of Social Science - International Relations, Industrial Sociology And Gender Studies
University of Cape Town
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