Re
YANELA NJOLI
Overview
14
14
years of professional experience
Work History
Team Leader Training
SportPesa
- Received team leader training on the following:
- Providing accurate statistical monitoring report of all communications, through monitoring our channels of communication such as: social media, live chat, support email and call centre calls
- Handling of escalations
- Systems used by team leaders
Marketing Assistant
Sport Pesa
- Work with the marketing department to schedule social media posts, proofread content to ensure accuracy.
- Respond to and engage with comments and messages on social media, building strong connections with customers and boosting the company’s visibility on all social media platforms.
Customer Care Representative
SportPesa South Africa
11.2017 - Current
- Attend to incoming calls relating to any one of Sportpesa products and processes. These being registration, depositing, withdrawals and placing bets.
- Perform outgoing calls relating to any one of Sportpesa products and processes. These being registration, how to play, deposits and withdrawals.
- Strictly adhere to Sportpesa FICA Policy
- Conversion of non-depositing customers.
- Attend to social media queries on Facebook, live chat, and WhatsApp.
- Assist team leader with administration work.
Claims Advisor
EXL Services
01.2017 - 10.2017
- Opening a claim form.
- Request green flag to assist the client if the car is not drivable.
- Request care hire for our clients.
- Take statement of the incident.
- Responsible for all administrative tasks assigned to me.
Personal and administrative assistant to: Adv. A Leeuw
11.2014 - 12.2015
- Preparation of and receipt/attending to legal documents from courts and instructing attorneys.
Customer Service Agent and Admin
Home Choice
10.2011 - 10.2014
- Taking Inbound calls handling customers queries, resolving their orders
- Request merchandise to release orders.
- Sales: customers calling in want to buy home choice goods.
- Outbound: calling customers to make payment arrangement.
- Responsible in updating all admin responsibilities.
Education
High School Diploma -
Simons Estes High School
01.2005
Skills
Dependable and responsible
Customer Focus
Computer Literacy
Motivated and enthusiastic
Independent and committed
Performance driver
Detail orientated
Time management
Listen to and act on instruction with minimal guidance
Ability to work on multiple projects simultaneously
Ability to work under pressure
Ability to priorities
Can apply self-management / time management effectively
Hootsuite
Outlook
Microsoft Package
Customer Care Portal
References
- Nonkuselo, Kotso, SportPesa Team Leader, 081 742 3255, SportPesa
- Khuthala, Supervisor, 073 209 3282, EXL
- Lilana, Supervisor, 086 019 9635, Home Choice
- Ashley Vuyo, Leeuw, Advocate, 073 501 1928
Interests
Timeline
Customer Care Representative
SportPesa South Africa
11.2017 - Current
Claims Advisor
EXL Services
01.2017 - 10.2017
Personal and administrative assistant to: Adv. A Leeuw
11.2014 - 12.2015
Customer Service Agent and Admin
Home Choice
10.2011 - 10.2014
Team Leader Training
SportPesa
Marketing Assistant
Sport Pesa
High School Diploma -
Simons Estes High School