Yandiswa Grace Naka
Gqeberha
Summary
Proven Sales Consultant at Volkswagen Group South Africa, adept in CRM proficiency and consultative sales, enhanced customer relationships by exceeding sales goals and resolving concerns efficiently. Skilled in time management and customer relationship management, I consistently outperformed targets through strategic networking and product expertise.
Overview
10
10
years of professional experience
Work History
Sales Consultant
Volkswagen Group South Africa
Kariega
03.2021 - Current
- Negotiating Deals and Sales
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Meeting Target Sales Goals
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Followed up with existing customers to provide additional support and address concerns.
- Resolving Customer Complaints and Concerns
- Suggesting Financing options
Outbound Specialist
John Ross
Kariega
02.2015 - 03.2021
- Identify the customers needs
- Clarify Information
- Provide Solutions in a timely manner
- Handling customer issues, questions and concerns.
- Follow up with recent visit to dealers with customers
- Communication with dealers on behalf of customers
Commercial Trainee
Volkswagen Group South Africa
Kariega
02.2014 - 02.2015
- Answering phones and emails
- Develop and Maintain a filling system
- Plan meetings and arrange conference calls
- Remained up to date on office systems and procedures
- Enhanced client relationships by providing exceptional customer service and addressing inquiries promptly.
- Utilized CRM software to maintain accurate client records, improving overall client relationship management capabilities within the team.
Education
N6 Business Management - Business Studies
Dower Campus (Port Elizabeth College)
Gqeberha01.2012
High School Diploma -
Booysens Park Secondary School
Gqeberha12.2010
Skills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Objection handling
- Community Networking
- Consultative Sales
References: Vuyiseka Kula 073 226 6255
Team Leader - Volkswagen Group South Africa
John Jansen - Team Leader - 082 675 8474
Timeline
Sales Consultant
Volkswagen Group South Africa
03.2021 - Current
Outbound Specialist
John Ross
02.2015 - 03.2021
Commercial Trainee
Volkswagen Group South Africa
02.2014 - 02.2015
N6 Business Management - Business Studies
Dower Campus (Port Elizabeth College)
High School Diploma -
Booysens Park Secondary School