Overview
Work History
Education
Skills
Certification
Timeline
Generic
Yandiswa Dlepu

Yandiswa Dlepu

Cape Town

Overview

13
13
years of professional experience
1
1
Certification

Work History

Documentation Official

Transnet Port Terminals CPT(Agri-Roro)
04.2012 - 05.2013
  • Receive, evaluate, and validate import and export documents
  • Capture detailed instructions regarding individual containers in the system
  • Control office document process
  • Process hauliers when arriving to deliver/uplift containers and filing CTO's.

Customer Service Agent

Transnet National Ports Authority, Johannesburg
05.2014 - 03.2025
  • Leading customer services department, offering high customer service level index to international customers on a day-to-day basis
  • Resolve complaints and queries through SAP CRM, SAP ERP, OTC, CDT
  • Assist customers to create cargo dues order(containers/breakbulk/dry-bulk/automotive) on Order to Cash system.
  • Assist customers to Cancel and amend cargo due orders online.
  • Issuing of credit notes and invoices.
  • Customer relations & communication
  • Maintains liaison with Finance and other departments to resolve client resolutions within agreed SLA/TAT
  • Correctly maintain customer data, corrects record, and adjusts errors
  • Monitor and measure customer satisfaction
  • Provide excellent customer service by adhering to business rules, processes, and company operating standards
  • Attend to all stakeholder queries and requests (internal & external)
  • Adhere to quality management metrics and standards and accurate record keeping and preparing reports for management
  • Assist customers with invoices and follow up with finance department on received customer that all the terminal operational activities
  • Ensure that all oral and written communication to internal and external customers has a professional and friendly tone
  • Build strong customer relations
  • Focus on adding value when dealing with clients.

Administrator

Transnet Rail Engineering
03.2013 - 04.2014
  • Answer incoming calls from customers regarding TRE
  • Handle enquiries, questions, and complaints regarding TRE
  • Ensure that optimum relations with clients are established and maintained
  • Report on daily calls and ensure they are resolved
  • Route calls effectively and efficiently
  • Escalate calls correctly
  • Submit weekly & monthly facts reports on TRE FAQs
  • Research required information using available resources
  • Provide customers with tender information
  • Capture and obtain customer information on the customer database
  • Escalate priority issues
  • Attend to walk-in-clients at the helpdesk
  • Communicate information, instructions, and explanations of practical procedures, practices, or ideas that are detailed
  • Take ownership of enquiries and see these through to closure
  • Reply to e-mail queries, ensure the correct response when representing TRE
  • Investigate and implement ways to reducing calls.

Education

Marketing Management

Boston City Campus
08.2026

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Certification

Business administration

Timeline

Customer Service Agent

Transnet National Ports Authority, Johannesburg
05.2014 - 03.2025

Administrator

Transnet Rail Engineering
03.2013 - 04.2014

Documentation Official

Transnet Port Terminals CPT(Agri-Roro)
04.2012 - 05.2013

Marketing Management

Boston City Campus

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Yandiswa Dlepu