Yandisa Plaatjie
Kraaifontein
Summary
Seasoned Senior Network Engineer with 8 years of experience and a strong skill set in advanced network troubleshooting. Extensive expertise in comprehensive network solutions for effectively addressing any issues. Holds three certifications: AWS Cloud Practitioner, Comptia Security+701, and ISC2 (Certified in Cyber Security) to stay current with industry practices. In-depth knowledge of Oracle Database, Nokia systems, and Cisco products for navigating complex network environments with ease.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Senior Technical Support Officer
Vodacom South Africa
07.2017 - Current
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Collaborated with cross-functional teams to design, develop, and implement seamless cloud migrations.
- Used metrics to monitor application and infrastructure performance.
- Provided technical support to internal stakeholders, diagnosing and resolving complex issues related to the organization''s cloud environment.
- Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies.
- Managed disaster recovery plans and procedures, enabling rapid system restoration during unexpected outages or failures.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Enhanced cybersecurity with the implementation of robust security protocols and risk management practices.
- Enhanced network security by conducting comprehensive cyber threat analysis and implementing effective countermeasures.
- Provided 24/7 support during critical incidents, ensuring minimal disruption to business operations as a result of cyberattacks or other security events.
- Reading from Oracle Database on network infrastructure and subscriber activity protocols.
- Improved network performance by diagnosing and troubleshooting technical issues in Nokia systems.
- Performed configuration and troubleshooting of Cisco routing/switching platforms.
- Diagnosed complex network issues using diagnostic tools such as Wireshark or NetFlow analyzers.
- Monitored network support with SIEM tools employed within the company.
- Applied SQL expertise to build data queries and produce analytical reports.
- Reviewed network infrastructure and traffic by using Citrix tools.
- Simple Network Management Protocols.
- Assisted sales teams in securing new business opportunities by providing subject matter expertise during pre-sales consultations regarding potential clients' specific needs in terms of their VoIP infrastructure.
- Network fundamentals, such as OSI and TCP/IP protocols.
- Strengthened client relationships by delivering prompt technical assistance for complex issues related to VoIP applications.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Familiar with SIEM (Security Information & Event Management), WAF (Web Application Firewall), Cyber Security, Cloud Computing, Wireshark, SNMP (Simple Network Management Protocols), VPN.
- Proficient in reading comprehensive data within Oracle Database and Cisco tools.
Technical Support Officer
Vodacom South Africa
07.2016 - 07.2017
- Contributed to the development of internal tools that streamlined workflows, reducing issue resolution times without sacrificing quality service.
- Conducted regular training sessions for staff members, ensuring they remained up-to-date with the latest software updates and system changes.
- Monitored network performance metrics closely, implementing targeted interventions when required to maintain or improve upon established standards.
- Monitored network traffic based on Session Internet Protocols.
- Enhanced customer satisfaction by efficiently resolving complex technical issues and providing guidance on product usage.
- Served as a mentor to new hires within the department, sharing expertise and best practices while helping them acclimate to their roles quickly and effectively.
- Managed high-priority escalations effectively, maintaining professionalism while under pressure and achieving satisfactory outcomes for customers.
- Initiated process improvements that led to better organization of support tickets and increased transparency for both the team and customers.
- Diagnosed and troubleshot network issues.
Education
National Diploma Electrical Engineering - Electrical, Electronics And Communications Engineering
Nelson Mandela University
Cape Town 04.2001 -
Skills
Cyber Security
Certification
[AWS Cloud Practitioner], [Amazon Web Service] - [2024-2027]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Timeline
Senior Technical Support Officer
Vodacom South Africa
07.2017 - Current
Technical Support Officer
Vodacom South Africa
07.2016 - 07.2017
National Diploma Electrical Engineering - Electrical, Electronics And Communications Engineering
Nelson Mandela University
04.2001 -
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