Yandisa Mxi
EAP Practitioner
Sonieke Kuilsriver,WC
Summary
Dynamic individual with hands-on experience in EAP and Wellness and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2025
2025
years of professional experience
2011
2011
years of post-secondary education
Work History
EAP and Wellness Senior Professional Officer
City of Cape Town
02.2018 - Current
- Development , implementation and maintenance of employee wellness policy and practice in order to achieve high standard and effective EAP & Wellness activities.
- Provision of regular and effective advanced level psycho-social services of a curative nature in order to achieve increased psycho- social health and improved performance in the
employee. - Conducted needs analysis within the organization , in order to identify organizational needs.
- Provision of advanced level specific and needs based interventions to address psycho-social related challenges through a broad range of psychosocial,health and wellness information, education and awareness to employees
- Conduct research on best practices and trend analysis , in order to inform and ensure effective EAP and Wellness activities.
- Builds and maintains relationships with key stakeholders, senior executives, managers and service providers in order to provide quality services in line with the client's needs.
- Provide monthly and quarterly report on the employee health status , focusing on analyzed trends and provision of best suited recommendations.
- Develop project plans , for wellness campaigns and plan , implement and evaluate.
- Provision of trauma management support
- Capacity building for managers and employee respectively
- Facilitate policy reviews and awareness engagement sessions within the organization.
- Co-ordination and supervision of peer support / para professionals and student interns
EAP and Wellness Proffessional Officer
City of Cape Town
01.2017 - 01.2018
- Maintain and implement wellness policy , in order to offer effective professional Employee Wellness services within the workplace.
- Analysis and development of the psycho-social clinical services , in order to allow for the delivery of appropriate wellness related services.
- Provision of professional individual counseling services , in order to reduce loss of resources , productivity and finance due to troubled/risk employees cost to the organization
- Development of needs based interventions , through developing and presenting training modules for promotion and as a methodology to address issues,concerns within the organization . Further as a method of equipping employees with skills to deal with specific problems.
- Maintaining and providing accurate picture of the psycho-social problems being experienced within the organization, through data and trends analysis.
- Provision of managerial consultancy services , in order to empower managers to fully utilize the services provided by the EAP for assisting themselves and employees
- Evaluation of service effectiveness
- Marketing of the EAP Services
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Plan and implement wellness events to address employee well-being holistically.
School Social Worker
Western Cape Department Of Education
01.2014 - 12.2016
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Developed and implemented professional development workshops for school staff on topics related to social-emotional learning and mental health awareness.
- Advocated for policy changes at school board meetings, leading to more inclusive educational practices.
- Led professional development sessions for schools on mental health awareness, enhancing staff's ability to support learners.
- Provided case management services, counseling, education and life-skills training to diverse, at-risk learner population.
- Identified learner barriers to self-sufficiency and created relevant IDPs.
- Providing internal professional input in multi-disciplinary team discussion on cases.
- Co-ordinate and monitor schools implementation of policies by conducted full staff training at the schools.
- Prepared comprehensive documentation of services provided following ethical guidelines while maintaining client confidentiality.
- Maintained compliance with standards relating to child protection, client confidentiality, risk assessment and reporting.
Community Development Officer
Communicare
7 2012 - 12.2013
- Identification & assessment of community needs and assets
- Planning & implementation of community projects
- Provide support to community members
- Networking and marketing
- Building partnerships and relationships with stakeholders
- Facilitate training programmes to empower communities
- Assist in enterprise development programmes
- Participate in fundraising activities for programmes
- Financial administration
- Manage the daily running of the centre
- Provide statistics and monthly reports to management
- Improved community engagement by organizing outreach events and collaborating with local organizations.
Social Worker
Communicare
03.2010 - 07.2012
- Case manager
- Needs assessment of the community and individual clients
- Develop, implement and evaluate project plans
- Statuary intervention – removal of children, investigations and psychosocial court reports
- Awareness rising with community members and individuals on social issues such as (HIV/AIDS, TB, etc.)
- Group work – substance abuse support groups, uncontrollable children and parenting skills
- Student supervisor
- Working in multidisciplinary teams (doctors, police and care workers etc.)
- Networking with available service providers in the community (clinic, schools etc.)
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times, through provision of psychotherapeutic services.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
Education
B Social Work -
The University of The Western Cape
Matric - undefined
Wittebome High School
Skills
Research
Project planning and management
Meeting skills
Strategic Planning
Organizing skills
Events Management skills
Interpersonal skills
Problem solving
Client care
Decision making skills
Presentation skills
Communications skills
Research skills
Complex notes, memo’s letters, submissions, reports and minutes
Report Writing
Data and trend analysis
Computer literacy
Consultancy
Counseling
Monitoring and evaluation
Furthertraining
- Project Management
- Employee Assistance Programmes
- Consultation in the Workplace
- Emotional Intelligence
- Bereavement Counseling
- Solution Focused Brief therapy
- Digital Wellness for Social Worker in the 4IR
Competencyprofile
Planning and organising skills, Research – needs assessment and assets based assessment in communities and individuals, Planning & Implementation of community development projects, Meeting skills, Organising skills, Operate computer, Events Management skills, Interpersonal skills, Problem solving, Project Management, Client care, Decision making skills, Presentation skills, Communications skills, Research skills, Complex notes, memos, letters, submissions, reports and minutes, Children’s Acts, Refugees Acts, SASSP Code of Conduct, Bill of rights, Research, Community work, Case work, Group work, Strength-based, solution focused. Anti-oppression and anti-discriminatory theory, Conducting Needs Assessment, Asset based Assessment, Awareness arising, Team work, Termination, Responsible, Team-player, Creative, Innovative, Loyal, Committed, Positive attitude and co-operative, Reliable, Honest, Maintenance of confidentiality, Ability to work under pressure, Ability to persuade and influence, Highly developed interpretive and conceptualisation ability, Ability to multi-task, and manage under rapid and pressurised circumstances, Ability to render advice and guidance in an objective yet dedicated manner
References
- Ms Patience Memani , Head EAP and Wellness , City of Cape Town : 073 021 8527
- Ms Jennifer Mamabolo , Senior EAP practitioner , City of Cape Town : 073 382 1344
- Ms Sarah Hendricks, Supervisor , Western Cape Education Department : 083 544 6174
- Ms. J Bester, Supervisor, Communicare (Kraaifontein) : 073190 7644
Personal Information
- ID Number: 8710200437081
- Date of Birth: 10/20/87
- Gender: Female
- Nationality: South African
- Driving License: Code 08
- Marital Status: Married
Timeline
EAP and Wellness Senior Professional Officer
City of Cape Town
02.2018 - Current
EAP and Wellness Proffessional Officer
City of Cape Town
01.2017 - 01.2018
School Social Worker
Western Cape Department Of Education
01.2014 - 12.2016
Social Worker
Communicare
03.2010 - 07.2012
Matric - undefined
Wittebome High School
Community Development Officer
Communicare
7 2012 - 12.2013
B Social Work -
The University of The Western Cape