Yandile Octavia Mokoena
Client Relation Consultant
Roodepoort
Summary
To obtain a position as an active employee in a growing, reputable company where I can enable to use my strong various skills that include Creativity skills, Microsoft skills expertise, help desk skills and ability to work well with people, also to contribute my experience, proactive attitude, and positive atmosphere to help improve the company and myself.
I am a creative young woman with a Senior Certificate (Matric), I have an experience as Sale Assistant, and I am very respectful, diligent, humble and hardworking. I always do my best and as required of my duties. I do get on very well with other people especially working in group. I have the ability to work very well independently and learning from others as well. I have the potential to add key value to any company and would love for a company to reinvest the same in me.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Client Relationship Officer
Oldmutual Finance
02.2023 - Current
- Maintained and built close relationships with customers through regular contact and visits.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Supported Type team in implementing sales tactics and achieving growth objectives and sales targets.
- Successfully collaborated with internal departments such as sales, operations, and compliance in order to provide exceptional end-to-end service for clients.
- Expanded the company''s clientele by actively prospecting new leads and converting them into long-term clients.
- Provided ongoing support and education for clients regarding various products, services, policies, procedures, navigating digital platforms, and more.
Telesales Consultant
Maluti Consulting
05.2021 - 02.2023
- Contributed to a positive work environment by fostering strong teamwork and maintaining open lines of communication with colleagues.
- Boosted sales revenue by identifying potential leads and converting them into satisfied customers.
- Assisted in the training of new hires, sharing knowledge on company products, services, and telesales best practices.
- Enhanced team performance with effective collaboration, sharing best practices and continuous improvement efforts.
- Stayed up-to-date on industry advancements, competitor offerings, and emerging market trends to ensure competitive edge in telesales interactions.
- Strengthened customer relationships through consistent follow-ups and attentive listening skills.
- Nurtured long-term business relations by delivering exceptional after-sales support and addressing any concerns promptly.
Education
National Senior Certificate - undefined
Seotlong Agriculture And Hotel School
Bachelor Of Tourism Management - Tourism Management
University of South Africa
PretoriaSkills
Ability to work independently
Ability to work in a team
Ability to create and sustain relationships
Ability to work under pressure
Microsoft Office (Word, Excel, PowerPoint, Access Database)
Computer Operating
Customer Service
Typing
Data Capturing
Skills Acquired
Ability to work independently and in a team., Ability to create and sustain relationship, Ability to work under pressure, Microsoft Office (Word, Excel, PowerPoint, Access Database), Computer Operating, Customer Service & Typing, Data Capturing
Desired Salary
Marked Related/Negotiable
Reference
Tseleng Makune 062 835 8551
Potso Xhati 071 471 5555
Disclaimer
I Yandile Octavia Mokoena declare that the particular furnished are true and correct.
Personal Information
- ID Number: 0008020417088
- Ethnicity: Black
- Criminal Record: None
- Date of Birth: 08/02/00
- Gender: Female
- Nationality: South Africa
- Driving License: Yes (Code 10/C1)
- Marital Status: Single
Timeline
Client Relationship Officer
Oldmutual Finance
02.2023 - Current
Telesales Consultant
Maluti Consulting
05.2021 - 02.2023
National Senior Certificate - undefined
Seotlong Agriculture And Hotel School
Bachelor Of Tourism Management - Tourism Management
University of South Africa