Yamkela Nongqotho
Johannesburg
Summary
Self-motivated and cheerful customer service professional with over 5 years of experience in the IT industry. Excellent reputation for resolving problems and improving customer satisfaction. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
5
5
years of professional experience
Work History
Solutions Consultant
iOCO Industry Software Solutions
01.2020 - Current
- Utilization of models for monitoring of assets to expose failure early warnings
- Implementation and management of advanced process control projects (onsite and remote) according to ISO quality standards
- Skilled in project management, project engineering, system design and programming, with a proven track record in project managing project including defining scope, planning, and setting key milestones to ensure project completion within established deadline
- Supporting project management
- Integration of Mobile Operator with System Platform
- Providing a daily Support on clients
- Programming of SCADA using INTOUCH - Wonderware .
IT Consultant
Gauteng Department of Sports
04.2018 - 12.2018
- Created service level agreement for IT operational functions and help desk operations
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements
- Provided documentation on troubleshooting of technical processes to support desk staff
- Provided network support services for devices such as hubs, bridges, routers and other hardware
- Assisted with implementation and support of network monitoring tools
- Performed virtual machine provisioning and VM priority setup
- Performed day-to-day LAN and WAN administration, maintenance and support
- Maintained network hardware and software and monitored network to support network availability to end users.
Oracle Database Administrator
iOCO Oracle Services
03.2017 - 12.2017
- Oracle Installation
- Backup & Recovery using Data Pump & RMAN
- Configuration & Administration
- Oracle Database Administration
- Database Upgrade and Migration
- Application Support, Incident, Problem & Change Management
- Monitoring and Performance Tuning using OEM/Grid Control/Manual
- Database Integrity and Advanced Security Implementations
Information Technology Assistant
Edcon Distribution Centre
09.2015 - 01.2016
- Mentored and motivated team members to achieve challenging business goals
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement
- Picking orders
- Resetting scanners for users
General Warehouse Worker
RAND PLASTICS (Pty) Ltd
04.2015 - 08.2015
- Implemented operational strategies and effectively built customer and employee loyalty
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
- Assist in picking orders
- Receiving stock
- Received and processed warehouse orders using handheld scanner.
Education
AWS Online Certificates - Information Technology
AWS
11.2022
National Diploma - Information Technology
Belgium Campus ITversity
05.2022
Campus MCSE Information Technology - Information Technology
Net Campus
02.2018
Management NQF Level 3 - Business Management
ProServ South Africa
12.2017
Train The Trainer - Information Technology
Net Campus
12.2017
ICT NQF Level 4 - Information Technology
Belgium Campus ITversity
06.2017
Skills
- Customer Relationship Management (CRM)
- Troubleshooting product problems
- Excellent Communication
- Problem-Solving
- NET development
- SQL integration
- Project Management
- Programming
Timeline
Solutions Consultant
iOCO Industry Software Solutions
01.2020 - Current
IT Consultant
Gauteng Department of Sports
04.2018 - 12.2018
Oracle Database Administrator
iOCO Oracle Services
03.2017 - 12.2017
Information Technology Assistant
Edcon Distribution Centre
09.2015 - 01.2016
General Warehouse Worker
RAND PLASTICS (Pty) Ltd
04.2015 - 08.2015
AWS Online Certificates - Information Technology
AWS
National Diploma - Information Technology
Belgium Campus ITversity
Campus MCSE Information Technology - Information Technology
Net Campus
Management NQF Level 3 - Business Management
ProServ South Africa
Train The Trainer - Information Technology
Net Campus
ICT NQF Level 4 - Information Technology
Belgium Campus ITversity
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