Yamkela Mxi
Cape Town,South Africa
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Operations Managers position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Sales Promotion Girl
Keynote
Cape Town , South Africa
10.2022 - Current
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Contributed to social media content documenting brand's impact in on market.
- Placed new and existing brand products in competitive retail locations.
- Showed understanding of customer's personal style and preferences when offering product advice.
Customer Service Agent, Contract
Merchants (Massbuild)
Cape Town , South Africa
08.2022 - Current
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Sales Promotion Girl
Trinity Brands
Cape Town , South Africa
04.2022 - Current
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Placed new and existing brand products in competitive retail locations.
General Assistant
Euro Locks Pty Ltd
Cape Town , South Africa
07.2019 - 12.2021
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Received and processed stock into inventory management system.
- Adhered to social distancing protocols and wore mask or face shield.
Education
Operations Management - Business And Management Science
Cape Peninsula University of Technology
Bellville, South Africa 01.2017 - Current
Skills
Marketing and advertising
undefinedTimeline
Sales Promotion Girl
Keynote
10.2022 - Current
Customer Service Agent, Contract
Merchants (Massbuild)
08.2022 - Current
Sales Promotion Girl
Trinity Brands
04.2022 - Current
General Assistant
Euro Locks Pty Ltd
07.2019 - 12.2021
Operations Management - Business And Management Science
Cape Peninsula University of Technology
01.2017 - Current
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