YAMKELA MAXAMBA
Sales/Customer Service Consultant
Delft
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
3
3
years of professional experience
28
28
years of post-secondary education
4
4
Languages
Work History
sales/ customer service
old mutual
Cape Town
10.2020 - 03.2024
- Exceeded performance targets consistently, receiving multiple commendations from management for outstanding work ethic and results-driven approach.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Assisted in creating appealing visual merchandising displays that attracted customers'' attention and promoted featured products effectively.
- Monitored customers for signs of security concerns and escalated issues to management.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
sales/ customer service
homechoice
Cape Town/pretoria
8 2015 - 01.2020
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Generated customer service reports to track customer satisfaction.
- Boosted customer service satisfaction ratings through consistent quality control.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Diploma - Marketing Management And Research
Northlink College
Bellville, South Africa 04.2001 - 05.2023
High School Diploma -
Perseverance High
Belhar, South Africa 04.2001 - 05.2007
Skills
Product Knowledge
Personal Information
- ID Number: 8903230605088
- Date of Birth: 03/23/1989
- Gender: Female
- Nationality: South African
- Marital Status: Single
Phone#
27658931272
References
- Mr glenville rhode, old mutual manager, 082 592 2333
- Ms nicole Afrika, homechoice manager, 084 663 8150
- Mrs Gabby Kroutz, homechoice showroom manager, 084 283 2520
- Mr tutis, northlink college teacher, 021 591 2231
- Ms Qalekiso, perseverance high school teacher, 021 952 6116
Timeline
sales/ customer service
old mutual
10.2020 - 03.2024
Diploma - Marketing Management And Research
Northlink College
04.2001 - 05.2023
High School Diploma -
Perseverance High
04.2001 - 05.2007
sales/ customer service
homechoice
8 2015 - 01.2020