Humanitarian trip, (Haiti, south Africa, Canada, Algeria)
Hi, I’m
Yakoubi Samra
Flight Attendant
Paris
Summary
Energetic and multilingual, with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
4
years of professional experience
4
years of post-secondary education
4
Languages
Work History
Ligne De MIre Orly
Executive Assistant
08.2022 - 10.2022
Job overview
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports and presentations.
- Created expense reports, budgets and filing systems for management team.
ophtalysParis
Medical Secretary
06.2021 - 06.2022
Job overview
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Adhered to social distancing protocols and wore mask or face shield.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
selectourParis
Travel Agent
10.2019 - 04.2021
Job overview
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
Awakejohannesburg
Content Creator
07.2019 - 09.2019
Job overview
- Applied current editing and photography tools to tell great stories.
- Organized collected information to produce well-written articles.
- Coordinated with marketing and design teams to illustrate articles.
- Wrote quality content for clients, enabling site visitors to quickly obtain information.
mairie de Villemomblevillemomle
Animator for Children
10.2018 - 06.2019
Job overview
- Developed team communications and information for meetings.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Conception and organization of animation project
- Keep the children mentally and physically healthy
Hotel Saint JeanParis
Hotel Receptionist
06.2018 - 09.2018
Job overview
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
ItiremiaParis
Team Lead Receptionist
06.2016 - 08.2016
Job overview
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Monitored and screened visitors to verify access to facility and inter-office personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Lycée George Clemenceau, Villemomble, France
High School Diploma
09.2014 - 06.2015
INALCO, Paris
Bachelor of Arts in Literature And Linguistics
09.2015 - 05.2018
Louis Jouvet, Paris
BTEC in Tourism
09.2018 - 06.2019
Skills
Client amenities
Interests
Méditation, Yoga
Cinema
Timeline
Executive Assistant
Ligne De MIre
08.2022 - 10.2022
Medical Secretary
ophtalys
06.2021 - 06.2022
Travel Agent
selectour
10.2019 - 04.2021
Content Creator
Awake
07.2019 - 09.2019
Animator for Children
mairie de Villemomble
10.2018 - 06.2019
Louis Jouvet
BTEC in Tourism
09.2018 - 06.2019
Hotel Receptionist
Hotel Saint Jean
06.2018 - 09.2018
Team Lead Receptionist
Itiremia
06.2016 - 08.2016
INALCO
Bachelor of Arts in Literature And Linguistics
09.2015 - 05.2018
Lycée George Clemenceau
High School Diploma
09.2014 - 06.2015
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