Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic

Yakoob Osman

Senior Platform And Compute Engineer
Gauteng

Summary

Microsoft Azure Administrator : Microsoft Solution Architect : Microsoft Certified: Azure Virtual Desktop Specialty : Cyber security (in progress) : MS 365 (in progress) Personal Ability: Results oriented IT professional with expertise in Microsoft Server Engineering Network Support and Customer Engineering. Certified MCITP windows 7, 8 and 10, server 2008/2012 and 2016 and A+ and N+. Cloud (Microsoft Azure PAAS and IAAS) Proven abilities to manage programs, multi-functional and operational teams for the purposes of business improvement. Confirmed expertise in combining business-drive objectives with technology and systems savvy, to create strategic and tactical direction focused on minimum investment and realistic solutions. Keeps abreast with industry trends and changes in software and hardware technologies to constantly improve the existing service levels. My career objective is to associate myself with a professionally driven esteemed organization, which offers me the continuous challenges and excellent growth prospects and I could contribute significantly to the organization through conceptual and technical skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience
8
8
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Senior Platform & Compute Engineer, Hybrid Cloud Engineer

Logicalis SA PTY Ltd
Gauteng
08.2021 - Current
  • Working with International clients in Australia, UK and US
  • Technology: Manage and monitor daily operational activities on Azure to ensure availability to business 24/7 Ensure the performance and assist in capacity and risk management in the hybrid cloud environment Assist the application and development teams in provisioning resources to work closely with other stakeholders to advise on cloud best practices and ensure proper guidelines are followed Make sure the client's strategy and GRC policies are followed when applications are provisioned on the hybrid cloud environment Establish a hybrid cloud operational team that is responsible to manage all operations related to cloud
  • Manage the hybrid environment to ensure the availability of services to the business Deploy and configure Virtual Networks and Azure Resources Manage public and private IP addresses for VMs and other selected cloud resources Assist in capacity and risk management in the hybrid cloud environment and make security recommendations Ensure the hybrid cloud environment performance meets the agreed levels and any issues are Fixed promptly Monitor Resources and Log Analytics Offer infrastructure-as-a-service (IaaS) to other business units through Azure Work with the Storage and Backup teams to back up VMs and potentially providing Fail-over Recovery Work with the application team and developers to provision resources to support the application and the need of the development team Deploy, manage, and monitor Docker containers Implement and manage cloud storage Implement security and protecting identities Troubleshoot cloud outages and performance issues Monitor and ensure availability of adequate storage capacity to meet the application and business needs
  • Produce clear and comprehensive technical documents based on technologies best practice Continuously compile Hybrid Cloud report to present and ensure that there is adequate capacity Working with logic monitor and Beyond Trust and terraform
  • Working on Microsoft Defender for cloud
  • Working with Active directory
  • Proven ability to learn quickly and adapt to new situations
  • Worked flexible hours across night, weekend and holiday shifts
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Exercised leadership capabilities by successfully motivating and inspiring others
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Developed and maintained courteous and effective working relationships
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks
  • Demonstrated creativity and resourcefulness through the development of innovative solutions
  • Developed strong organizational and communication skills through coursework and volunteer activities
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Gained strong leadership skills by managing projects from start to finish
  • Proved successful working within tight deadlines and a fast-paced environment
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Excellent communication skills, both verbal and written
  • Delivered services to customer locations within specific timeframes
  • Learned and adapted quickly to new technology and software applications
  • Resolved problems, improved operations and provided exceptional service
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Resolved problems, improved operations and provided exceptional service.
  • Learned and adapted quickly to new technology and software applications.
  • Excellent communication skills, both verbal and written.

Windows Server Support Engineer

Dimension Data, Microsoft
Gauteng
11.2020 - 07.2021
  • Azure : Information as a service and platform as a service
  • Working mainly on Azure, on Iaas and Paas
  • Working with client called Franchised international (IWG)
  • Working with App services plans, where you scale up and scale out resources
  • Working with Application insights, checking availability and failures
  • Doing monthly patching on Azure
  • Working with loadbalacer
  • Moving public ipaddress to the loadbalacer, which is linked to the firewall
  • Working with automation account and runbooks to create a shutdown schedule
  • Create and Scale Virtual Machines
  • Creating and working with storage accounts
  • Working with Json template
  • Working with Devops
  • Migration from on prem to azure
  • Doing projects in Azure, (subscription consolidation)
  • Working on Microsoft defender for cloud.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Developed and maintained courteous and effective working relationships.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Worked flexible hours across night, weekend and holiday shifts
  • Learned and adapted quickly to new technology and software applications
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks
  • Organized and detail-oriented with a strong work ethic
  • Adaptable and proficient in learning new concepts quickly and efficiently

Windows Server Support Engineer / Remote

Dimension Data
Gauteng
12.2013 - 10.2020
  • Active directory, , Remote support, Azure Server 2003/2008/2008 R2/ 2012 R2 , 2016 and 2019 HPSM, ILO ITSM and IDRAC Duties and Responsibilities:
  • All aspects of Server Support for Microsoft Server environment
  • Active Directory administration
  • Creating AD users and Groups
  • Microsoft Azure Administration working on PAAS and IAAS for IWG
  • Responding to Client requests
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
  • Install new / rebuild existing servers and configure hardware, services, settings, directories, storage, etc
  • In accordance with standards and project/operational requirements
  • Manage administration and configuration of the following systems:
  • Windows 8 and 10
  • Windows Server 2008 R2 and Server 2016
  • Office 365
  • System Maintenance,– HP management
  • Standard Operating Procedures documentation
  • Change Control Administration
  • 3rd Party Management
  • Problem Resolution and Troubleshooting
  • Maintain and manage employee’s accounts
  • Follow up and man incidents to resolution in Call Logging System
  • Creating User domain accounts in Active Directory
  • Responsible for ensuring that various Level of clients systems is operating
  • Unlocking user accounts and resetting passwords in Active Directory
  • Installation, configuration and administration of client specific applications and further support to be escalated to 3rd Parties
  • Assisted with the initial rollout and subsequent maintenance of the Mobile device solution at a National level (Blackberry & iPhone)
  • Installation of Server 2008 and 2012R2 using ILO and Idrac
  • Working with virtualization and Hyper v, roles on server 2012r2
  • Installation of FEP and WSUS offline
  • DFS Replication backlog
  • Firmware update on all HP servers
  • Working the IS and Randview datacentre
  • Working with DNS and DHCP Remote monitoring of devices switches and routers Logging a call with Telkom when router is down Working with ITSM, monitor the calls
  • Worked flexible hours across night, weekend and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Skilled at working independently and collaboratively in a team environment.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Cultivated interpersonal skills by building positive relationships with others.

Temp Worker

Paracon, Dimension Data
Gauteng
10.2012 - 11.2013
  • Day to Day task of clearing all backlogs and escalations for Standard Bank
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.

Network Administrator, •IT Technician, •Service Desk Team Leader

Datacentrix Holdings
CENTURION
08.2011 - 01.2012
  • Installing and setting up, receiver for win xp and 7
  • Installing and giving end user training on citrix
  • Creating shared printers on windows 2008 server
  • Working with windows 7 and office 2010 application
  • Using Appgate VPN technologies
  • Working, 2010
  • Working with Active directory
  • Working with radmin and dameware
  • Working with virtualization
  • Install and setting up sap gui
  • Installing and setting up MTN 3g cards, giving users training on how to access citrix using their 3g cards
  • Downloading and installing service pack 1 for win7 and service pack 3 for xp
  • Logging, updating and resolving calls using ITSM
  • Maintained network hardware and software and monitored network to support network availability to end users.

IT Support and Field Service ENGINEER

SANDVIK MINING AND CONSTRUCTION SA
Gauteng
04.2004 - 05.2010
  • Managed a team of 5 and manager of the remote sites (Rustenburg Krugersdorp and Delmas)
  • Experience in Software upgrading from windows 2000 to windows XP Service pack 2 as well as Microsoft Office 2003 and upgrading file servers server 2000 to sever 2003 standard edition
  • Skills in resolving user problems and training users about the new software generation
  • IT call logging using CA Unicenter System
  • Following Sandvik IT procedure through ITIL Support, Restore and Incident, Problem Management
  • Assistants of all user problems as well as network support
  • Creating user accounts from Active Directory and map the network drives through active directory
  • Also creating Citrix user accounts from Active directory also resetting the user Citrix session if the user Citrix session is hanging
  • Performing a Daily change BRMS Tapes System21 (AS400) and file system backup using IBM system open view through Verities Backup system and also compiling reports about the daily backup system
  • Setting up users through Microsoft Windows Terminal Services (Citrix) and Citrix MetaFrame using HP Wyse Box Terminal window and Linux
  • Perform day end, weekend and month end of the AS400 system and compile a report of each day end, Fridays report for weekends
  • Create E-mail ID’s and accounts through Lotus Notes Domino directory
  • Installation of user desktop machines using an IBM Desktop and IBM Laptop Overview which includes automatic updates of 3rd Party software such as office updates 2003 including hot fixes, internet explorer 6 through the network
  • Creation of Dialups for the users who does not have an access to the Internet through VPN
  • Solving Software related issues remotely through the network using VNC viewer, Dame ware, Vmware and Remote Desktop Connection
  • Installation of network printers by obtaining the configuration page of the printer and installed over the network as a shared printer through the print server
  • Resolving user’s technical problems of the customers over the phone
  • Giving Laptop users access to VPN secure remote so that they can be able to login to the network while they are at Home using Dialup, 3G, ADSL, Wireless Network Connection and I Pass connection even if they are overseas
  • Resolving the calls before they breach SLA’s (Service Level Agreement for Sandvik Standard)
  • Setting up of ADSL routers working with switches and juniper boxes (Cisco)
  • In charge of sandvik remote sites
  • Working with 3com hubs and switches as well as Cisco switches and routers
  • Installation of standard bank software
  • Attended an Adroit course
  • Working on LANS and WANS and VLAN
  • Working with lotus notes 7 and 8
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Managed maintenance data records and tracked operating information for onsite reference.

Education

High School - High School Administration

Central Islamic School,
Pretoria
01.1991 - 04.1995

Software Cources -

Executrain of Pretoria
Pretoria
01.1996 - 04.1997

MCP -

New Horizons
Randburg
01.2000 - 01.2001

COURSE : Practical Linux system administration : Red hat Linux -

Tangent Systems
Jihannesburg
03.2001 - 03.2001

ITIL (Foundation) -

Quantica
Johannesburg
03.2008 - 03.2008

No Degree - Azure Cloud AZ 104

Self Study
Online
11.2019 - 12.2019

No Degree - Azure AZ 305 And AZ 140

Self Study
Online
10.2022 - Current

Skills

Cloud services

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Certification

AZ 103, AZ 305 and AZ 140

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

No Degree - Azure AZ 305 And AZ 140

Self Study
10.2022 - Current

Senior Platform & Compute Engineer, Hybrid Cloud Engineer

Logicalis SA PTY Ltd
08.2021 - Current

Windows Server Support Engineer

Dimension Data, Microsoft
11.2020 - 07.2021

No Degree - Azure Cloud AZ 104

Self Study
11.2019 - 12.2019

Windows Server Support Engineer / Remote

Dimension Data
12.2013 - 10.2020

Temp Worker

Paracon, Dimension Data
10.2012 - 11.2013

Network Administrator, •IT Technician, •Service Desk Team Leader

Datacentrix Holdings
08.2011 - 01.2012

ITIL (Foundation) -

Quantica
03.2008 - 03.2008

IT Support and Field Service ENGINEER

SANDVIK MINING AND CONSTRUCTION SA
04.2004 - 05.2010

COURSE : Practical Linux system administration : Red hat Linux -

Tangent Systems
03.2001 - 03.2001

MCP -

New Horizons
01.2000 - 01.2001

Software Cources -

Executrain of Pretoria
01.1996 - 04.1997

High School - High School Administration

Central Islamic School,
01.1991 - 04.1995

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Yakoob OsmanSenior Platform And Compute Engineer