Yajna Singh

Support
Weekly 20-minute collaborations with support consultants involve assessing cases, assigning new cases to appropriate consultants, producing status reports, formulating project plans, and engaging clients following implementation to ascertain seamless processing.
Credit Control/ Accounts Receivable:
The role involves managing client payments, accounts receivable, and transactions, maintaining customer files, drafting correspondence for delinquent accounts, identifying arrears, generating reports, collaborating with the Collections Manager, issuing invoices, ensuring billing accuracy, communicating with customers, and performing bank postings.
Suppliers and Accounts Payable:
The position encompasses the capture of supplier invoices for Kerridge Commercial Systems and Palladium Business Solutions, the processing of payments, the control of expenses, the reconciliation of processed work, the updating of outstanding balances, and the verification of vendor accounts through the examination of monthly statements and transactions.

The position entailed establishing and sustaining client communication, elucidating product value, orchestrating meetings, generating quotations, administering product training, spearheading negotiations, engaging in exhibitions, conducting daily customer satisfaction calls, identifying new customers through cold calling, converting leads, and monitoring monthly KPIs and targets.