Volunteering, community service or charity work
Xzenepher Alroy Jacobs
Sanctions Investigation Analyst (Financial Crime Compliance)
Boksburg
Summary
I see myself following my career path with my willingness to learn through hard work and the desire to be the best at whatever I do, by showing commitment, dedication and aiming at performing at my personal peak. Being a mature, well organized/groomed, aspiring individual unable to suppress that unquenchable thirst for success, I see my greatest strengths in my ability of working under challenging environments. I am articulate as a neat worker with good attention to detail skill, highly flexible, adaptable self-starter with a proactive initiative. Experienced Analyst with a demonstrated history of working in the financial services industry. Skilled in Anti Money Laundering, Sanctions Screening, PEP, and FICA. Strong business development professional with a Bcom degree in Risk and Compliance. I have analyzing, administrative, secretarial, sales, customer service and project administrative skills. I work well under pressure, a master at multitasking, action orientated, I’m deadline driven, assertive and decisive type of person.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Sanctions Investigation Analyst (FCC)
Absa Bank Financial Crime Compliance (FCC)
01.2023 - Current
- Overall management of sanctions functions across South Africa and ARO
- Oversight, control, governance, and risk management of sanctions related compliance
- Advisory and guidance: review and onboarding of customers engaging with business units to provide clarification, advice, guidance, and assistance related to best practices and regulatory risk requirement/Since the team serves as the central compliance function for Absa (South Africa) and rest of Africa, we often received complex queries from stakeholders seeking clarity
- These Queries often involve AML and CFT concerns as well
- To ensure mitigation of risks associated with money laundering, terrorist financing and sanctions
- Review and approval of customer and payment exceptions for clients residing or operating in restricted countries
- Guiding and supporting business to close risk events
- Continuous review of policies, business procedures and standards
- Assessment of impact of licenses issued by regulators on business
- (e.g., OFAC, EU, UN, US etc) Liaise with stakeholders to identify gaps, clarify discrepancies, and provide input and feedback based on trends, best practice, and regulatory risk requirements to ensure risks are mitigated
- Alert Adjudication - Managing escalations received from the customer screening teams for clarity and decisions around alerts which they could not finalize themselves
- This often-included complex situations to consider as well as compliance with policy we often had to consider the banks interests (monetary, reputational and conduct risks)
- List Maintenance - Ensuring that individuals and entities are placed on the relevant lists to ensure the bank is not exposed to undue risk
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Identified and resolved problems through root cause analysis and research.
Customer Screening Analyst (Sanctions AML and PEP)
Absa Bank (CIB Operations)
01.2017 - 02.2023
- Analyze information to determine whether a prospective customer, existing customer or related party matches the individual or listed on the various watch-list
- Investigate potential matches generated from information captured by branches or daily changes to client or list details to decide whether to approve/decline the alert in compliance with the Absa Sanctions Policy
- Conduct investigation of potential matches by comparing the client information on the Customer Acceptance Screening Application (CASA) and NetReveal system with information from screening lists, to determine whether a prospective customer, existing customer or related party is the stated individual/entity on the applicable watch-list, using the guidance encapsulated in the Sanctions Policy and Restricted Activity Matrix
- Conduct Internet searches where required to obtain more information on prospective client, existing client, or related party to support decision
- Capture appropriate comments on the CASA/NetReveal system indicating decision and rationale for decision
- Follow up on requests for information to finalize alerts
- Refer alerts with insufficient information to source to obtain required information, to be able to formulate a decision
- Populate escalation templates when a potential match has been detected and when approval from higher authority needs to be obtained within the required time frame and to the set quality standards
- Populate rejection templates when positive matches have been identified to report the matter to higher authority
- Maintain proper records of all alerts processed, declined, and escalated in the assigned storage area for audit purposes and enquiries
- Assist with the clearing of back log queues in case of batch screening when required
- Populate template and forward to Supervisor to double check and forward to Head of Sanctions and Barclays Compliance
- Compile ad-hoc requests for information and reports when received from various sources
- Accountability: Stakeholder engagement
Final Tier Consultant
Absa Bank (FIC Centre)
01.2016 - 01.2017
- To validate and verify that documentation pertaining to customers from the branches are compliant according to the bank’s rules and regulatory requirements
- The documents are then stored onto an electronic content manager system for future retrieval
- Manage/lead team as a 2IC
- UAT testing of new systems
- Perform quality assurance on FICA documents on customers portfolios received from the branch, if these portfolios are compliant, we need to remove lock from the portfolio and if not, clients cannot transact on accounts
- Check customer acceptance screening applications (CASA) for the sequence number, reference number, account number, identity number, name and surname and contract details of customers
- Check documents to verify that the first check verification done by the branch employees has been acknowledged correctly
- Sort documents received from branches and index them according to the headers on the Sybrin system for easy retrieval and references
- Take the information received from branches and investigate on the Sybrin system to determine the dispute, if document is correct, it will be passed and final tiered and provide feedback to frontline (branch)
- Educate frontline staff members on the policies and procedures on the different products where disputes have been identified
- Enforce business rules and policies and procedures to frontline employees to eliminate disputes and possible fraud.
Sales Consultant
Absa Bank (Branch)
01.2013 - 01.2016
- Selling of new accounts, insurance, funeral policies, home loans, vehicle finance, credit cards, personal loans, digitals, investments, and legal Cover
- Write a motivation based on findings to either approve or decline application
- Conduct a thorough needs analysis, through customer engagement to provide the appropriate banking advice and guidance
- Act as a single point of reference to appropriately solution the customer
- Be accountable for customer on boarding and end to end sales fulfillment by utilizing the appropriate systems (e.g., COR and E2E)
- Acquire new primary customers relationships by utilizing internal and external sources
- Adhere to legislative and regulatory requirements
- Build and maintain long term relationships with customers
- Lead a culture of customer centricity and increased customer satisfaction and loyalty, and log all complaints and compliments on the appropriate system
- Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
- Expanded company reach by establishing new connections with potential clients at industry events and conferences.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Inbound & Outbound Sales Consultant
Absa Bank (Call Centre)
01.2011 - 01.2013
- Sales Consultant, generating new applications, opening of new accounts, credit cards, personal loans, investments, digitals, and student loans
- Deliver customer service by adhering to the ABSA service standards
- Selling products and services and reduction of customer attrition
- Provide customer service and supports customer queries and requests with the goal of closing the sale
- Follow up on applications
- Demonstrated adaptability by adjusting strategies based on changing market conditions or shifting priorities within the company.
- Participated in ongoing professional development programs to stay current on industry trends and best practices for outbound sales techniques.
- Increased lead generation by proactively reaching out to potential clients via phone and email.
- Built strong client relationships through consistent follow-up, addressing concerns, and providing tailored solutions.
- Consistently met or exceeded individual performance goals while contributing positively to overall team success.
- Conducted market research to identify potential leads, generating new business opportunities for the company.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Assistant Project Coordinator
Absa Bank (Letsema Learnership)
01.2010 - 09.2011
- ACM Secretariat (minute taking, meeting attendance, printing, and binding packs)
- Project support (admin, coordinating and planning)
- Uploading documents on employee SharePoint site
- Action weekly progress report on Projects
- Create Technology services for employees
- Assist in signing off documents
- Facilitated smooth project execution by coordinating meetings, agendas, and action items for followup.
- Contributed to improved resource allocation decisions by regularly updating Project Managers on team bandwidth constraints and accomplishments.
- Boosted overall team effectiveness through diligent monitoring of task assignments and due dates.
- Enhanced team productivity through effective coordination of schedules, resources, and deadlines.
- Ensured accurate documentation by maintaining organized project files and records.
- Improved project efficiency by streamlining communication between team members and stakeholders.
Education
GED -
Hoerskool Voortrekker,
Boksburg 04.2001 -
Bachelor of Commerce - Compliance And Risk Management
Milpark Education
Johannesburg 04.2001 -
Advanced Certificate in Banking Service (NQF 6) - Banking
Milpark Education
Johannesburg 04.2001 -
National Certificate in Banking Service Advice - Banking
Milpark Education
Johannesburg 04.2001 -
No Degree - First Level Regulatory Examination: Representative
Moonstone Business School of Excellence
Sandton 04.2001 -
Skills
Writing and reportingundefined
Accomplishments
- Head boy – Lakeside Primary 2004
- Victor ludorum for the years 2005 – 2009
- Numerous employee of the month awards and Barclay’s global recognition winner
Training Courses Attended
- ABSA compliance testing
- ABSA business change Lifecycle
- Conflict Management
- Change management
- Microsoft project 2003
- Project Administrator Course (PMIdeas)
- OHS Evacuation Leader
- Inkhokeli Team leader Workshop
Physical Address
Unit 254 Prince George Park, Dumane and Trichardt Road, Parkdene, Boksburg, 1459
Personal Information
- ID Number: 920319 5218 087
- Gender: Male
- Nationality: South African (Colored)
Contact Details
0786693718, Jacobsxzenepher9@gmail.com
Driver License
Valid license (Code 8)
References
- Kamilah Isaacs, Senior Manager: FC Sanctions, 011 350 9595/0820839951
- Ricardo Victor, FICA Centre manager, 011 9713679/0725954256
- Bev Linden, Branch Manager, 011 390 7404/0824580683
- Happy Masiteng, Call Centre Team Leader, 0860 100 372/0722253428
Interests
Sports such as competing on a team or in a league
Soccer Coach
Reading
Timeline
Sanctions Investigation Analyst (FCC)
Absa Bank Financial Crime Compliance (FCC)
01.2023 - Current
Customer Screening Analyst (Sanctions AML and PEP)
Absa Bank (CIB Operations)
01.2017 - 02.2023
Final Tier Consultant
Absa Bank (FIC Centre)
01.2016 - 01.2017
Sales Consultant
Absa Bank (Branch)
01.2013 - 01.2016
Inbound & Outbound Sales Consultant
Absa Bank (Call Centre)
01.2011 - 01.2013
Assistant Project Coordinator
Absa Bank (Letsema Learnership)
01.2010 - 09.2011
GED -
Hoerskool Voortrekker,
04.2001 -
Bachelor of Commerce - Compliance And Risk Management
Milpark Education
04.2001 -
Advanced Certificate in Banking Service (NQF 6) - Banking
Milpark Education
04.2001 -
National Certificate in Banking Service Advice - Banking
Milpark Education
04.2001 -
No Degree - First Level Regulatory Examination: Representative
Moonstone Business School of Excellence
04.2001 -
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