Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

XONGANI MATHEBULA

IT SUPPORT TECHNICIAN
Johannesburg

Summary

IT Technician with hands-on experience providing remote and on-site technical support across hardware, software, and networking environments. Skilled in troubleshooting, system installations, infrastructure maintenance, and user support. Strong customer service focus with the ability to resolve complex IT issues efficiently while maintaining secure and reliable systems.

Overview

3
3
years of professional experience
1
1
Certificate
9
9
years of post-secondary education

Work History

Technical Support

Department of Home Affairs
10.2024 - Current
  • Provided remote and on-site IT support to resolve issues efficiently
  • Diagnosed and fixed hardware, software, and network problems
  • Installed and maintained desktops, laptops, printers, and IT equipment
  • Monitored IT systems to ensure performance and reliability
  • Performed system backups and maintained data security
  • Supported users with new software and hardware
  • Managed IT asset inventory and equipment replacements
  • Delivered professional customer service to end users

ICT Support

Gauteng Department of Agriculture and Rural Development
10.2022 - 09.2024
  • Installed, configured, and maintained PCs, laptops, printers, and other ICT equipment
  • Diagnosed and resolved hardware and software-related problems for end-users
  • Assisted with ICT Service Desk operations to ensure excellent user experience
  • Conducted regular health checks on ICT equipment to ensure system efficiency

Education

Bachelor of Science - Information Technology

University of The Free State
Bloemfontein, South Africa
02.2018 - 04.2022

High School Diploma -

Ndhambi High School
Giyani, South Africa
01.2013 - 11.2017

Skills

Technical Support(Remote & On-site)

References

Available Upon Request

Certification

Google Cybersecurity

Timeline

Google Cybersecurity

06-2025

Technical Support

Department of Home Affairs
10.2024 - Current

ICT Support

Gauteng Department of Agriculture and Rural Development
10.2022 - 09.2024

Bachelor of Science - Information Technology

University of The Free State
02.2018 - 04.2022

High School Diploma -

Ndhambi High School
01.2013 - 11.2017
XONGANI MATHEBULAIT SUPPORT TECHNICIAN