XONGANI MATHEBULA
IT SUPPORT TECHNICIAN
Johannesburg
Summary
IT Technician with hands-on experience providing remote and on-site technical support across hardware, software, and networking environments. Skilled in troubleshooting, system installations, infrastructure maintenance, and user support. Strong customer service focus with the ability to resolve complex IT issues efficiently while maintaining secure and reliable systems.
Overview
3
3
years of professional experience
1
1
Certificate
9
9
years of post-secondary education
Work History
Technical Support
Department of Home Affairs
10.2024 - Current
- Provided remote and on-site IT support to resolve issues efficiently
- Diagnosed and fixed hardware, software, and network problems
- Installed and maintained desktops, laptops, printers, and IT equipment
- Monitored IT systems to ensure performance and reliability
- Performed system backups and maintained data security
- Supported users with new software and hardware
- Managed IT asset inventory and equipment replacements
- Delivered professional customer service to end users
ICT Support
Gauteng Department of Agriculture and Rural Development
10.2022 - 09.2024
- Installed, configured, and maintained PCs, laptops, printers, and other ICT equipment
- Diagnosed and resolved hardware and software-related problems for end-users
- Assisted with ICT Service Desk operations to ensure excellent user experience
- Conducted regular health checks on ICT equipment to ensure system efficiency
Education
Bachelor of Science - Information Technology
University of The Free State
Bloemfontein, South Africa 02.2018 - 04.2022
High School Diploma -
Ndhambi High School
Giyani, South Africa 01.2013 - 11.2017
Skills
Technical Support(Remote & On-site)
Hardware & Software Troubleshooting
Windows & Linux Operating Systems
Network Setup & Maintenance
Printers, PCs & Peripheral Configuration
IT Infrastructure Monitoring
Data Backup & Recovery
Customer Service & Communication
References
Available Upon Request
Certification
Google Cybersecurity
Timeline
Google Cybersecurity
06-2025
Technical Support
Department of Home Affairs
10.2024 - Current
ICT Support
Gauteng Department of Agriculture and Rural Development
10.2022 - 09.2024
Bachelor of Science - Information Technology
University of The Free State
02.2018 - 04.2022
High School Diploma -
Ndhambi High School
01.2013 - 11.2017