Xoliswa Georginah Mahlakahlaka
Johannesburg,South Africa
Summary
A results-driven professional with a strong foundation in communication excellence and leadership proficiency. Demonstrates expertise in policy implementation, process improvement, and productivity enhancement strategies. Skilled in digital marketing awareness and risk assessment, with a proven ability to set goals and make decisive decisions autonomously. Committed to knowledge sharing and training development, leveraging Microsoft Excel for data-driven insights. Career aspirations include advancing strategic initiatives that foster organisational growth and innovation.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Team leader
Olico Call
Randburg, South Africa
10.2021 - 10.2023
- Introduced innovative solutions which maximised output without compromising quality.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Encouraged open communication, fostering a positive work culture.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Implemented new working methods which improved overall efficiency of the team operations.
- Handled employee grievances professionally, minimising potential workplace disputes.
Sales and customer service representative
3Way Marketing
Johannesburg, South Africa
07.2019 - 03.2021
- Participated in regular staff meetings, contributing ideas for improved customer experience.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Managed daily sales operations to achieve business objectives.
- Assisted in design of promotional materials, stimulating customer interest and engagement.
- Maintained high standards of professionalism whilst interacting with customers.
- Implemented effective sales techniques to maximise profits.
- Collaborated with the team to meet monthly sales targets.
- Identified potential sales leads using market research strategies.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
Education
Journalism - Media
Rosebank College
Johannesburg 02.2016 - 11.2017
Skills
- Communication excellence
- Motivational mastery
- Tolerance and patience
- Leadership proficiency
- Policy implementation and enforcement
- Process improvement understanding
- Productivity improvement strategy
- Digital marketing awareness
- Risk assessment knowledge
- Goal setting expertise
- Knowledge sharing
- Decisive decision-making
- Decision-Making autonomy
- Constructive criticism
- Microsoft Excel
- Training and Development
Languages
English
Fluent
Timeline
Team leader
Olico Call
10.2021 - 10.2023
Sales and customer service representative
3Way Marketing
07.2019 - 03.2021
Journalism - Media
Rosebank College
02.2016 - 11.2017
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