Xoliswa Cynthia Madalambane
Baker And Chef
Durban
Summary
Dynamic Bakery and Deli Supervisor at Eastman's Super Spar, recognized for enhancing team productivity through effective shift management and process improvements. Leveraged strong customer service skills to elevate satisfaction levels, while implementing rigorous food safety standards and quality control measures, resulting in a consistently high-quality shopping experience.
Diligent Desired Position with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
2027
2027
years of professional experience
Work History
Bakery,deli &take Away Supervisor
Eastman's Super Spar
- Supervised daily operations, ensuring adherence to safety protocols and efficient workflow.
- Trained new employees on operational procedures and best practices for optimal performance.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Implemented process improvements, enhancing efficiency in task execution among team members.
- Resolved customer inquiries and complaints, promoting a positive shopping experience for patrons.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Coordinated with management to align team goals with overall business objectives and strategies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Chef Supervisor
Mamthabasa Pty Ltd
04.2018 - Current
- Supervised kitchen staff, ensuring adherence to safety and hygiene standards.
- Developed daily menus, incorporating seasonal ingredients and customer preferences.
- Trained new chefs on food preparation techniques and kitchen operations.
- Streamlined inventory management processes, reducing waste and enhancing efficiency.
- Coordinated with suppliers to ensure timely delivery of high-quality ingredients.
- Monitored food quality throughout preparation and presentation stages for consistency.
- Implemented cost-control measures, optimizing ingredient usage without compromising quality.
- Led team meetings to discuss menu planning, performance feedback, and operational improvements.
- Streamlined food preparation processes for faster service times and better quality control.
- Troubleshot equipment issues in the kitchen quickly so as not to disrupt operations or compromise food safety.
- Enhanced kitchen efficiency by implementing effective inventory management systems and reducing food waste.
- Ensured consistent presentation of dishes by establishing plating standards and providing training to kitchen staff members.
- Achieved high customer satisfaction by consistently creating and presenting high-quality dishes.
Education
Supervisor Development Program -
The Spar Academy
Phoenix Durban 09-2015
Skills
Food hygiene and sanitation
Food safety
Sanitation standards
Baking techniques
Quality control
Dough preparation
Artisan baking
Dish presentation
Shift management
Attention to detail
Customer service
Team player
Active listener
Kitchen safety
Reference
Princess sindane manager Eastman's super spar
Contact: 0614831596
Timeline
Chef Supervisor
Mamthabasa Pty Ltd
04.2018 - Current
Bakery,deli &take Away Supervisor
Eastman's Super Spar
Supervisor Development Program -
The Spar Academy