XOLISWA YALIWE
Customer Service And Hosting Manager
Stilfontein,South Africa
Summary
Accomplished Branch Operations Manager with a proven track record at ABSA, enhancing customer satisfaction and engagement through strategic leadership and effective communication. Excelled in staff training and sales development, achieving significant revenue growth. Skilled in relationship building and branch operations management, adept at coaching teams to exceed sales targets.
Overview
16
16
years of professional experience
Work History
Stand in Branch Manager
ABSA Branch
08.2022 - Current
- Drafting forecasts and business plans; Managing budgets, defining financial objectives, and growing revenues by managing balance score card.
- Managing employees through one on one and daily team meeting, ensuring sales targets are met, staff training, customer service and admin work.
- Motivating and influencing staff by creating and implementing plans to attract and retain customers to increase sales.
Customer Service and Hosting Manager
ABSA Branch
08.2022 - Current
- Delegating tasks to organize the work environment and improve productivity.
- Control risk in treasury department, teller department, ATMs, FOREX and customer service by checking the admin and be in control of all GL account reconciliations daily for month end recons.
- Manage capacity of staff through recruitment of permanent, planning of leave and succession plan.
Client Liaison Officer
ABSA Cash Centre
07.2010 - 08.2022
- Collaborated closely with management on strategies to improve overall client satisfaction and engagement within the company.
- Streamlined communication between departments, ensuring efficient resolution of client requests and concerns.
- Provided valuable insights for process improvements, leading to more efficient operations within the organization.
Team Leader, Client Service
FNB Bank
10.2008 - 07.2010
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
Bachelor of Science - Statistics
University of The Free State
Free State 04.2001 -
High School Diploma -
Ithabeleng High School
Wesselsbron, South Africa 04.2001 -
Skills
Customer Service
Branch Operations Management
Relationship building and management
Sales Development
Employee Development
Coaching and Mentoring
Performance Reviews
Business Development
Staff Training
Excellent time management skills
Risk Mitigation
Timeline
Stand in Branch Manager
ABSA Branch
08.2022 - Current
Customer Service and Hosting Manager
ABSA Branch
08.2022 - Current
Client Liaison Officer
ABSA Cash Centre
07.2010 - 08.2022
Team Leader, Client Service
FNB Bank
10.2008 - 07.2010
Bachelor of Science - Statistics
University of The Free State
04.2001 -
High School Diploma -
Ithabeleng High School
04.2001 -
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