Xoliswa Nyathi
Assistant manager
Newcastle ,KZN
Summary
Dynamic retail store owner with proven expertise in operations management at Sipheluthando Pty. Skilled in social media marketing and customer relations, I successfully enhanced brand visibility and optimized inventory management. implementing cost control measures, I fostered a culture of excellence and improved profitability while ensuring customer satisfaction.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Highly organized and adaptable professional with strong communication and administrative skills. Experienced in typing reports, handling data in Excel, and providing excellent support in educational, NGO, and business environments. Seeking to leverage skills in remote virtual assistant or data entry roles."
Overview
15
15
years of professional experience
Work History
Retail Store Owner
Sipheluthando Pty
01.2015 - 08.2020
- Managed daily store operations, ensuring efficient workflow and customer satisfaction.
- Developed marketing strategies to enhance brand visibility and attract new customers.
- Trained and mentored staff on product knowledge and customer service techniques.
- Analyzed sales data to identify trends and optimize inventory management practices.
- Implemented cost control measures to improve profitability without sacrificing quality.
- Established strong vendor relationships to ensure timely supply of products and materials.
Administrative Assistant
Amangwe Zulu Crafts
09.2009 - 05.2014
- Coordinated daily office operations, ensuring efficient workflow and communication among team members.
- Assisted in maintaining inventory of supplies, streamlining procurement processes to reduce costs.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Responded to customer inquiries via phone and email, improving overall client satisfaction through effective communication.
Field Worker
Micro Finance
02.2006 - 08.2009
- Assisted clients in understanding loan products and application processes.
- Conducted community outreach to promote financial literacy programs.
- Collected and documented client information for loan assessments.
- Supported the development of promotional materials for microfinance initiatives.
- Facilitated workshops to educate clients on budgeting and savings strategies.
- Collaborated with team members to streamline client onboarding processes.
- Evaluated client feedback to enhance service delivery and support offerings.
Education
Bachelor Of Early Childhood Care And Education - Teaching
SANTS
JohannesburgAssociate Of Business Administration - Business Administration And Management
Skills Academy
Cape Town 05.2024
Grade 12 - Physical Sciences
Enkomokazini Technical High School
Estcourt 12.2005
Skills
- Store operations
- Social media marketing
- Employee scheduling
- Budget planning
- Point of sale systems
- Store layout design
- Verbal and written communication
- Customer relations
- Data collection
- Time management
- Microsoft Word
- Microsoft Excel
- File organization
- Customer and client relations
- Microsoft outlook
- Computer proficiency
- Filing
- Critical thinking
- Documentation and recordkeeping
- Office management
- Database entry
- Recordkeeping
Timeline
Retail Store Owner
Sipheluthando Pty
01.2015 - 08.2020
Administrative Assistant
Amangwe Zulu Crafts
09.2009 - 05.2014
Field Worker
Micro Finance
02.2006 - 08.2009
Bachelor Of Early Childhood Care And Education - Teaching
SANTS
Associate Of Business Administration - Business Administration And Management
Skills Academy
Grade 12 - Physical Sciences
Enkomokazini Technical High School