Xoliswa Mtolo
Experienced Retail, Food Service & Cleaning Professional
Pretoria Central
Summary
Experienced retail professional with over 20 years of expertise in customer service. Strong background in various hands-on roles, demonstrating a proven ability to contribute effectively to team projects and consistently meet deadlines. Known for reliability and flexibility in adapting to changing work environments, ensuring seamless transitions and successful outcomes.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
GENERAL WORKER (CLEANER) EPWP
City Of Tshwane Municipality
03.2024 - 02.2025
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Reported defective products or machinery to supervisor.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
Team member
KFC (Kentucky Fried Chicken)
09.2019 - 01.2024
- Customer Service: Greet customers and take orders at the counter.
- Order Preparation: Prepare and cook food items, including fried chicken, according to KFC's recipes and standards.
- Cleanliness and Sanitation: Maintain cleanliness in the kitchen and dining areas.
- Team Collaboration: Work as part of a team to ensure smooth operation during busy periods.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Deli assistant
Spar
04.2000 - 02.2019
- Customer Service: Greeting and assisting customers in a friendly and helpful manner.
- Food Preparation: Ensuring that food presentation meets quality standards.
- Maintaining Cleanliness: Keeping the deli counter, display cases, and work areas clean and well-organized.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Accurately weighed, labeled, and priced deli items for customers'' convenience, leading to quicker checkout times.
- Provided excellent customer service through active listening and addressing customer needs promptly.
Education
Matric -
Grace College
Johannesburg, South Africa 01.1993 - 12.1993
Skills
- Problem-Solving Abilities
- Effective Communication
- Customer service
- Cleaning
- Inventory stocking
- Site clearing
- Work site maintenance
- Attention to detail
- Verbal and written communication
- Work planning and scheduling
- Computer skills
- Chemical handling
Timeline
GENERAL WORKER (CLEANER) EPWP
City Of Tshwane Municipality
03.2024 - 02.2025
Team member
KFC (Kentucky Fried Chicken)
09.2019 - 01.2024
Deli assistant
Spar
04.2000 - 02.2019
Matric -
Grace College
01.1993 - 12.1993
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