XOLISWA MINENHLE MTHIYANE
Durban
Summary
Dynamic Administrative Officer with a proven track record at MA Debt Clearance, excelling in customer communication and financial management. Adept at maintaining accurate records and resolving inquiries, I bring strong teamwork and proficiency in Microsoft Office to enhance office efficiency and support organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Officer
MA Debt Clearance
Greytown
04.2025 - Current
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Reviewing and analyzing customer accounts to determine eligibility for debt clearing programs.
- Communicating with customers via phone, email, or in-person to gather information about their financial situation and to inform them of their debt clearing options.
- Processing and submitting documentation and applications to creditors, credit bureaus, and other relevant entities.
- Monitoring customer progress, and maintaining accurate records of payments and balances.
- Answering customer inquiries and resolving issues as they arise.
Administrative Manager
Compunet Internet Café
Newlands West
12.2024 - 02.2025
- Handle customer payments, process transactions, and maintain accurate records
- Perform basic maintenance tasks, such as restarting computers, updating software and troubleshooting common issues
- Monitor and maintain inventory of supplies such as paper, ink, and snacks
- Printing and scanning
Office Technician
One Touch Computer Solutions
Durban CBD
06.2024 - 11.2024
- Equipment Maintenance: perform routine maintenance, repairs, and troubleshooting for office equipment, such as printers, copiers and fax machines
- Network Administration: Assist with network administration, including setting up configuring computers, printers and other devices
- Software Installation: configure and troubleshoot software applications
- Help Desk Support: provide help desk support to staff, answering technical questions and resolving technical issues
Administrative Manager
Durban University of Technology
Durban
03.2023 - 08.2023
- Answer and direct phone calls, emails, and other correspondence
- Maintain and manage office files, both physical and digital
- Assist with data entry, record keeping, and other administrative tasks
- Coordinates meetings, appointments, and travel arrangements
- Prepare and distribute documents, reports, and other materials
- Prepare and distribute meeting minutes and agenda
Education
Diploma - Business and Information Management
Durban, South Africa
Durban, South Africa07.2024
Higher Certificate - Marketing and Retail
Durban, South Africa
Durban, South Africa03.2021
National Senior Certificate - General Studies
Ikusasalethu Secondary School
Mtubatuba11.2019
Skills
- Stock control
- Inventory management
- Data entry
- Office management
- Stock control
- Inventory management
- Data entry
- Office management
Certification
- TECHNICAL SUPPORT NQF 4
IMPACTFUL SPECIALIST SOLUTIONS
Accomplishments
- Customer Service and Sales Certificate
Languages
English - Advanced, Isizulu - Advanced
Timeline
Administrative Officer
MA Debt Clearance
04.2025 - Current
Administrative Manager
Compunet Internet Café
12.2024 - 02.2025
Office Technician
One Touch Computer Solutions
06.2024 - 11.2024
Administrative Manager
Durban University of Technology
03.2023 - 08.2023
Diploma - Business and Information Management
Durban, South Africa
Higher Certificate - Marketing and Retail
Durban, South Africa
National Senior Certificate - General Studies
Ikusasalethu Secondary School
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