XOLISWA MABADI
CAPE TOWN
Summary
Customer Service Advisor dedicated to delivering exceptional customer experiences. Resolves queries and complaints with professionalism, ensuring high satisfaction levels. Maintains extensive product knowledge to enhance service delivery and customer loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Advisor
Concentrix
Cape Town, South Africa
03.2025 - Current
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Addressed customer service enquires quickly and accurately.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Maximised customer satisfaction by resolving service issues promptly.
- Resolved customer queries over phone and by email.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Maintained an extensive knowledge of company's product and service range to effectively answer customer queries.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
Senior associate Agent
WNS
Cape Town, South Africa
07.2025 - 02.2026
- Customer service: Deliver reliable and trustworthy support, especially for international markets like the UK.
- Outbound telesales: Market and match products/services to customer needs, close sales deals over the phone, and maintain strong customer relationships.
- Issue resolution: Investigate, resolve, and process high-volume customer enquiries efficiently.
- Product knowledge: Provide accurate information, promote cross-selling opportunities, and enhance customer loyalty.
- Compliance: Follow company policies, procedures, and quality standards.
- Performance targets: Achieve personal KPIs and contribute to team success.
SALES CONSULTANT AND CUSTOMER SERVICE
OLD MUTUAL
CAPE TOWN
09.2022 - 05.2024
- SELLING TO CLIENT AND EXPLAINING OUR PRODUCTS TO THE CLIENTS
- HANDLING OF CUSTOMER'S COMPLAINTS
- MAKING SURE THAT I HAVE CAPTURED CLIENTS DETAILS CORRECTLY
- HANDLING OF INCOMING AND MAKING NEW CALLS
- ALWAYS MAKING SURE THAT CLIENTS ARE BEING UPDATED ON WHAT IS HAPPENING ON THEIR PROFILE
- MAKING SURE I AM ALWAYS AVAILABLE TO ASSIST CLIENTS
TEACHER AND ADMINISTRATOR ASSISTANCE
VUKUKHANYE PRIMARY SCHOOL
CAPE TOWN
11.2021 - 08.2022
- HELP AROUND THE ADMIN
- SIGN IN WHEN THERE IS DELIVERY
- PRINTING OF LETTERS
- SENDING DOCUMENTS
- SETTING CLASSROOMS
- MAKING SURE THAT ALL THE NECESSARY THINGS THAT WOULD BE NEEDED IN CLASSROOM IS THERE
- HANDLING OF CALLS
- MAKING SURE IF THERE IS A SICK CHILD I SEND MASSAGE OR CALL THEIR PARENTS
Education
Undergraduate - BUSINESS MANAGEMENT N5
COLLEGE OF CAPE TOWN
CAPE TOWN01.2020
High school diploma -
OSCAR MPETHA HIGH SCHOOL
CAPE TOWN01.2015
Skills
- Customer relationship management
- Issue resolution
- Product knowledge
- Compliance adherence
- Performance tracking
- Service excellence
References
- MRS MAYNUELAH LAWRENCE, OLD MUTUAL, 0796169755, Mlawrence@oldmutual.com
- MS MPONDO THOMAS, VUKUKHANYE PRIMARY SCHOOL, 0795512063
Timeline
Senior associate Agent
WNS
07.2025 - 02.2026
Customer Service Advisor
Concentrix
03.2025 - Current
SALES CONSULTANT AND CUSTOMER SERVICE
OLD MUTUAL
09.2022 - 05.2024
TEACHER AND ADMINISTRATOR ASSISTANCE
VUKUKHANYE PRIMARY SCHOOL
11.2021 - 08.2022
Undergraduate - BUSINESS MANAGEMENT N5
COLLEGE OF CAPE TOWN
High school diploma -
OSCAR MPETHA HIGH SCHOOL