Open To Work
Xolisile Gladys Nel
Work Preference
Overview
16
16
years of professional experience
Work History
Manager
Mr Gutta
Johannesburg
04.2022 - 04.2026
- Supervised daily operations and team performance in a fast-paced environment.
- Managed staff scheduling and resource allocation for efficient workflow.
- Conducted training sessions to enhance team skills and service quality.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Ensured compliance with industry regulations and company policies.
- Managed risk by developing and implementing effective risk management strategies.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Collaborated with vendors to ensure timely supply delivery and inventory management.
- Resolved customer issues promptly to maintain high satisfaction levels.
- Implemented process improvements to streamline operations and reduce waste.
- Monitored inventory levels and coordinated reordering of supplies as needed.
- Developed staff performance evaluations to foster professional growth within the team.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Manager
Eli
Johannesburg
05.2018 - 05.2021
- Supervised daily operations and team performance in a fast-paced environment.
- Managed staff scheduling and resource allocation for efficient workflow.
- Conducted training sessions to enhance team skills and service quality.
- Collaborated with vendors to ensure timely supply delivery and inventory management.
- Resolved customer issues promptly to maintain high satisfaction levels.
- Developed staff performance evaluations to foster professional growth within the team.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed risk by developing and implementing effective risk management strategies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Produced thorough, accurate and timely reports of project activities.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
Cashier
Nazir
Johannesburg
05.2010 - 07.2017
- Processed customer transactions efficiently at a busy retail location.
- Maintained accurate cash drawer and balanced registers daily.
- Assisted customers with product inquiries and provided friendly service.
Education
Computer Literacy And Microsoftware
Johannesburg , South Africa Westbury Secondary School
Johannesburg , South Africa Skills
- Staff training
- Performance management
- Resource allocation
- Risk management
- Vendor negotiation
- Customer relationship management
- Operational efficiency
- Team leadership
- Data analysis
- Problem solving
- Effective communication
- Conflict resolution
- Work prioritization
Timeline
Manager
Mr Gutta
04.2022 - 04.2026
Manager
Eli
05.2018 - 05.2021
Cashier
Nazir
05.2010 - 07.2017
Computer Literacy And Microsoftware
Westbury Secondary School