Xolisile Ndala
Public Management
Harding,KZN
Summary
Customer service-oriented and self motivated individual, who has extensive experience of Cashier,retail and sales, clerical and administrative office work.Proficient in record keeping software as well as Microsoft office.On a personal level I am able to remain seating and using office equipment and computers for a long period of time. I am actively looking for a suitable position with a company that invest in its people and where a staff members contribution is always recognized.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Money Market Cashier
Harding OK Express
Harding
2020.09 - 2022.10
- Summary of duties - Responsible for working the cash register and interacting with customers to collect payments and provide change and a receipt for a customer's purchase
- Key responsibilities: -Manage transactions with customers using cash register
- Scan goods and ensure scanning is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Track transactions on balance sheet and report any discrepancies
- Bag, box or gift wrap packages.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Exceeded goals through effective task prioritization and great work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Improved operations through consistent hard work and dedication.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier
Harding Freshstop
2016.10 - 2017.11
- Duties - Responsible for working the cash register and interacting with customers to collect payments and provide change and a receipt for a customer's purchase
- Key responsibilities: -Welcoming customers, answering their questions, helping them locate items and providing advice and recommendations
- Operating scanners, scales, cash registers and other electronics
- Balancing the cash register and generating reports for credit and debit sales
- Accepting payments, ensuring all prices and quantities are accurate and providing receipt to every customer
- Processing refunds and exchanges, resolving complaints
- Bagging or wrapping purchases to ensure safe transport.
Education
National Senior Certificate - Matric
Rietvlei Sen Sec School
KwaZulu-Natal 2012.01 - 2012.12
N6 - Public Management
Coastal KZN TVET College
KwaZulu-Natal 2019.01 - 2021.11
Certificate In Computer Literacy - Computer
Oxford Computer College
KwaZulu-Natal 2015.03 - 2015.06
Skills
Good liason, interpersonal andCommunication skillsAbility to work under pressure andMeet deadlinesTeamwork and collaborationAbility to work shifts on weekendsAnd on public holidays as neededCritical thinking and problemSolvingCustomer focus and telephoneEtiquetteMicrosoft Office and Internet
Money market understanding
Drivers License- C1
Accomplishments
- Mr Olwyn Heslop - "Harding OK Express
- Manager 0713001282
- ACHIEVEMENTS -Came up with a new idea of filling documents that improved things
- Resolved customer complaints and enquiries.
Timeline
Money Market Cashier
Harding OK Express
2020.09 - 2022.10
N6 - Public Management
Coastal KZN TVET College
2019.01 - 2021.11
Cashier
Harding Freshstop
2016.10 - 2017.11
Certificate In Computer Literacy - Computer
Oxford Computer College
2015.03 - 2015.06
National Senior Certificate - Matric
Rietvlei Sen Sec School
2012.01 - 2012.12