Summary
Overview
Work History
Education
Skills
Cruise Ship Relevant Skills
Additional Information - References
Valid Passport
Personal Information
Timeline
Generic
Xolisile Cheza

Xolisile Cheza

Bulawayo

Summary

Accomplished Beauty Consultant with over 10 years of experience working with prestigious cosmetic brands including Estée Lauder, MAC, and Maybelline. Additionally, 7 years of excellence in upscale restaurant service, bringing strong interpersonal, sales, and customer care skills. Adept in multicultural client engagement, product training, and high-end guest service. Eager to bring dynamic beauty retail and hospitality expertise to a cruise ship environment.

Overview

20
20
years of professional experience

Work History

Senior Beauty Consultant

Red Square, Cresta Johannesburg
07.2013 - 12.2024
  • Delivered personalized makeup and skincare consultations, increasing sales by 20%.
  • Fostered long-term customer relationships, leading to increased client loyalty and repeat business.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Maintained counter and display areas for cleanliness and organization.

Administrative Assistant

TKDS
01.2012 - 05.2013
  • Handled scheduling, data entry, and front-office communication, improving workflow and accuracy.
  • Supported internal departments with documentation, filing, and basic bookkeeping.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Restaurant Server

Signature Restaurant
01.2005 - 04.2012
  • Provided top-tier service in fine dining restaurant, catering to international and VIP clientele.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Worked efficiently under pressure while maintaining high service standards and guest satisfaction.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Stayed up-to-date on menu changes to help customers make food choices.

Education

Skills

  • Luxury Beauty Product Expertise
  • Makeup & Skincare Consultations
  • Sales
  • Upselling
  • Client Retention
  • Guest Service
  • Conflict Resolution
  • Inventory Management
  • Visual Merchandising
  • Team Training
  • Product Education
  • Guest-Focused
  • Adaptable
  • Multicultural
  • Sanitation
  • Hygiene Aware
  • Upselling and cross selling
  • Training and mentoring
  • Client retention strategies
  • Technique demonstration
  • Appointment scheduling
  • Online store ordering
  • Retail experience

Cruise Ship Relevant Skills

  • Guest-Focused: Committed to delivering warm, personalized service to international guests
  • Adaptable & Multicultural: Comfortable working and living in diverse, fast-paced environments
  • Sanitation & Hygiene Aware: Trained in beauty and hospitality standards for health and safety

Additional Information - References

Available upon request

Valid Passport

True

Personal Information

  • Age: 42
  • Willing To Relocate: 1
  • Nationality: Zimbabwean

Timeline

Senior Beauty Consultant

Red Square, Cresta Johannesburg
07.2013 - 12.2024

Administrative Assistant

TKDS
01.2012 - 05.2013

Restaurant Server

Signature Restaurant
01.2005 - 04.2012

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Xolisile Cheza