Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Xolisile Banda

Pretoria,Gau

Summary

Dedicated professional with a strong foundation in customer service and sales promotion, known for patience and endurance. Demonstrates high energy levels and remains calm under pressure, ensuring efficient complaint handling and conflict resolution. Proficient in cash register operation, cash counting accuracy, and fraud detection, with a keen eye for detail. Committed to honesty and integrity, excelling in security monitoring and ID checks. Possesses excellent product knowledge and manual dexterity, complemented by expertise in Microsoft Excel. Aims to leverage skills in a dynamic retail environment to enhance customer satisfaction and operational efficiency.

Overview

6
6
years of professional experience
7
7
years of post-secondary education

Work History

Supermarket cashier

Shoprite - Bathoplaza
Pretoria, Gauteng
01.2019 - 07.2024
  • Enhanced customer satisfaction by offering prompt and courteous service.
  • Updated knowledge about store policies regularly to provide accurate information to customers.
  • Provided exceptional customer service by quickly scanning items and bagging purchases.
  • Worked collaboratively with colleagues to manage queues efficiently during busy hours.
  • Kept calm under pressure whilst dealing with long queues or difficult customers.
  • Identified counterfeit notes and coins, preventing financial loss to company.
  • Provided change accurately to prevent financial discrepancies.
  • Maintained cleanliness and order of checkout area to create a welcoming environment.
  • Operated till efficiently, ensuring quick processing of purchases.
  • Processed refunds and returns with understanding and empathy to maintain customer loyalty.
  • Balanced cash drawer at the end of shifts, ensuring accuracy in accounts.
  • Packaged groceries carefully to avoid damage during transit.
  • Trained 20 new employees in POS use, including correct scanning and till reconciliation processes.
  • Trained and mentored new cashiers and clerks in correct processes.

Education

Legal secretary N4 - Office Administration

Tshwane City College
Pretoria, Gauteng
01.2018 - 11.2018

Diploma of Higher Education - Correctional services management (Law, social worker & corrections)

UNISA
Pretoria, Gauteng
06.2011 - 06.2016

Matric Grade 12 - Humanities field

Memezelo High school
Pretoria, Gauteng
01.2009 - 12.2009

Grade A - Security

Eldna Security Training academy
Pretoria, Gauteng
01.2021 - 03.2021

Skills

  • Patience and endurance
  • Sales promotion understanding
  • Complaint handling efficiency
  • High energy levels
  • Calm under pressure
  • Cash counting accuracy
  • Cash register operation
  • Positive attitude
  • Barcode scanning
  • Fraud detection
  • Honesty and integrity
  • Cashing up
  • ID checks
  • Customer Service
  • Product knowledge
  • Microsoft Excel
  • Attention to Detail
  • Conflict Resolution
  • Dispute management
  • Scanner operations
  • Security monitoring
  • Manual dexterity

Languages

English
Proficient (C2)

Affiliations

  • Watch soccer

References

References available upon request.

Timeline

Grade A - Security

Eldna Security Training academy
01.2021 - 03.2021

Supermarket cashier

Shoprite - Bathoplaza
01.2019 - 07.2024

Legal secretary N4 - Office Administration

Tshwane City College
01.2018 - 11.2018

Diploma of Higher Education - Correctional services management (Law, social worker & corrections)

UNISA
06.2011 - 06.2016

Matric Grade 12 - Humanities field

Memezelo High school
01.2009 - 12.2009

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Xolisile Banda