XOLISANI DYOSINI
Management
Gqeberha,Eastern Cape
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work History
Senior Manager: Operations
Transnet Engineering
Port Elizabeth
06.2023 - Current
- Reporting to Executive Manager, providing.
strategic direction and leadership in shaping, and positioning Maritime
Business ensuring financial sustainability, operational excellence, and
customer centricity, providing leadership and guidance in delivering and
handling reliable services that satisfy customer demand thereby ensuring.
establishment, competitiveness, growth and sustainability of Maritime
business and Transnet Engineering. - Recommended and implemented successful strategies to maximize revenue.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Implemented and developed operational standards, policies and procedures.
- Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Improved team performance by providing comprehensive training and fostering collaborative work environment.
- Brainstormed and developed sales strategies to achieve short- and long-term sales revenue objectives.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Mentored junior staff members for skill development and career progression within organization.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Modified inventory control programs to maintain and enhance annual business plan.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Produced staffing matrix to provide adequate coverage of department.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Promoted culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Examined quarterly financials to determine business operating capacity.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Organized and detail-oriented with strong work ethic.
- Proved successful working within tight deadlines and fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Established Maritime business from scratch, developing Service level agreements with more than 5 customers, concluding s budget exceeding R72 million in first 8 months, hiring 23 staff members.
- Consistently met or exceeded annual performance targets set by senior leadership
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease
Centre Quality Manager
Transnet Engineering
Port Elizabeth
08.2018 - 05.2023
- Reporting to Executive Manager Corporate Quality. Heading Regional Quality Department consisting of Quality of Managers, Quality Assurers, Quality Controllers totaling to 32 personnel.
- Transition of ISO 9001:2008 and fully implementation of ISO
9001:2015. - Certification of ISO 9001:2015 and AAR certification retention.
- Reduction of products overall defects by 25% compared to previous year.
- Improve supplier non- conformities by 40% compared to previous year.
- Improve final product delivery defects, reduced tremendously customer product quality complaints to achieve zero unresolved customer complaints up to date.
- Streamlined production processes by identifying areas for improvement and implementing corrective actions.
- Provided training to employees on best practices in quality management, fostering culture of excellence within organization.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Promoted proactive approach to risk management within organization, mitigating potential concerns before they escalated into larger issues.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Collaborated with suppliers to improve raw material quality, ensuring consistency across all sourced components.
- Ensured consistent delivery of high-quality products by closely supervising production teams throughout manufacturing processes.
- Reduced product defects by introducing advanced testing methodologies and equipment into production processes.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed and deployed production control plans and created work instructions and procedures.
- Established team priorities, maintained schedules and monitored performance.
- Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
- Championed data-driven decision making by conducting regular reviews of performance metrics and adjusting strategies accordingly.
- Developed detailed plans based on broad guidance and direction.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Increased efficiency of QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Sorted product and provided expertise on non-conforming product requirements.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Devised specifications for processes.
- Optimized supply chain operations through close collaboration with vendors on quality assurance matters, improving supplier relationships over time.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Mentored junior staff members in quality management principles, fostering professional growth among team members.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Improved product quality by implementing stringent inspection processes and quality control measures.
- Launched quality assurance practices for each phase of development
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Evaluated and approved new suppliers based on thorough assessments of their quality management systems, ensuring ongoing reliability in supply chain.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Defined clear targets and objectives and communicated to other team members.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with strong sense of personal responsibility.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Local Business Manager
Transnet Engineering
08.2016 - 07.2018
- Reporting to General Manager Passenger coaches and ports businesses, overseeing and managing local business with staff complements of 320 personnel and average yearly budget of R200 million.
- Interpreted and broke down business strategy into operational targets and objectives.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Proved successful working within tight deadlines and fast-paced environment.
- Provided professional services and support in dynamic work environment.
- Developed strong communication and organizational skills through working on group projects.
- Establishing annual business plan.
- Interpreting company strategy and implementation.
- Sourcing and providing business resources continuously.
- Managing multidisciplinary teams to ensure set targets and objectives are met including customer requirements.
- Enforce compliance to statutory, regulatory and all applicable standards.
- Promoting and ensure business expansion through new business leads.
- Ensuring safety awareness, promote conducive workplace and encourage teamwork.
- Attend strategic, compliance, efficiency, labour and client’s meetings.
- Worked well in team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment
Senior Project Manager
Transnet Engineering
Pretoria
05.2012 - 07.2016
- Reporting to Head of Project; Product development, achieved these high value projects:
-Trans Africa Locomotive (first locomotive to be
design and manufactured by Transnet Engineering within budget of
R166million for 2 locomotives including engineering related costs between 2012-2015).
-Botswana Coaches (Designing, manufacturing of new build passenger coaches for Botswana Railways within budget of R300 million in period of 2015-2016).
- Innovation Management System (Automated
innovation management system for Transnet Group within budget value
of R4 million in 2015). - Reported regularly to managers on project budget, progress, and technical problems.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Updated customers and senior leaders on progress and roadblocks.
- Maintained open communication by presenting regular updates on project status to customers.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Monitored project progress, identified risks and took corrective action as needed.
- Facilitated workshops to collect project requirements and user feedback.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Ensured compliance with industry regulations by staying current on changes in legislation or guidelines relevant to projects'' scopes.
- Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
- Championed innovative approaches when faced with complex problems or opportunities requiring non-traditional thinking.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Collaborated with business analysts to gather requirements, ensuring projects met client needs and expectations.
- Negotiated contracts with vendors and suppliers, securing favorable terms for organization's benefit.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Partnered with project team members to identify and quickly address problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
- Communicated project plans and progress to key stakeholders and project contributors.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Maintained schedules to meet key milestones at every project phase.
- Established and managed change management processes to fulfill successful project transitions.
- Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
- Managed budgets exceeding R300 million while effectively controlling costs through diligent financial oversight.
- Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Implemented change management processes to accommodate evolving project requirements while minimizing disruptions.
- Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Delivered high-quality results by fostering culture of accountability among team members and setting clear performance expectations.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed strong communication and organizational skills through working on group projects.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Provided professional services and support in dynamic work environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in team environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Engineer Technician
Transnet Engineering
02.2009 - 04.2012
- Reporting to Regional Maintenance Engineering Manager, assisting regional business to operational saving of exceeding R25 million through engineering continuous improvement initiative between 2009 to 2012.
- Improved availability and reliability targets of wagons in region by 8% and 10.2% respectively between 2010-2012
- Optimized production lines by installing new machinery, upgrading existing equipment, or reallocating resources as needed.
- Devised and implemented updates and resolutions for handling risks, maintaining compliance and improving designs.
- Actively participated in quality assurance audits ensuring that company standards met applicable regulations.
- Attended training committees that wrote training modules for equipment operation and testing.
- Ensured adherence to safety protocols by conducting thorough risk assessments and implementing preventive measures.
- Assisted with installation, calibration and testing of engineering systems.
- Reduced equipment downtime by conducting regular maintenance and troubleshooting tasks.
- Communicated effectively with multidisciplinary teams throughout all stages of project development from initial concept design until final implementation review meetings were held post-project completion for lessons learned discussions.
- Assisted with design and implementation of new engineering processes and procedures to optimize productivity.
- Coordinated with vendors to source high-quality components at competitive prices while maintaining strong supplier relationships.
- Developed and maintained comprehensive engineering drawings, utilizing AutoCAD software.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Enhanced product quality with thorough testing procedures and detailed documentation.
- Plotted equipment response time and fault range information on graph to determine relay curves.
- Interpreted blueprints and technical drawings to analyze upcoming projects.
- Analyzed interruption reports and outage databases to identify outage trends and determine needed coordination changes.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Performed work according to project schedules and high quality standards.
- Evaluated finished assemblies for compliance with standard procedures and design requirements.
- Updated technical knowledge regularly through research, attending industry conferences, and participating in professional development courses.
- Worked to create safe, low-cost and dependable designs.
- Participated in root cause analysis investigations to identify issues contributing to equipment failures or process inefficiencies promptly.
- Completed engineering projects and tasks within established timelines and budgets.
- Conferred with engineers and designers to investigate and solve failure issues.
- Troubleshot and resolved engineering issues to reduce delays and achieve project milestones.
- Conducted research and gathered data on engineering components and systems.
- Supported continuous improvement initiatives by analyzing data, identifying trends, and proposing process enhancements.
- Completed custom automation equipment design to customers' specifications using AutoCad.
- Maintained accurate records of equipment calibration, inspection results, and completed repairs for regulatory compliance purposes.
- Draw reports from Integrated Train Control Monitoring System (ITCMS) and analyses critical alarms generated from measuring station per allocated wagon fleet (GFB wagons).
- Investigate and conduct Root Cause Failure Analysis on wagon critical components failed within life cycle.
- Compile technical report with action plans and recommendation. - Give support to Local Business on LEAN initiatives.
- Engineering Projects, compliances audits and solving operational technical problems.
- Programming and fitting of VIS (Vehicle Identifying System) tags.
- Conduct root cause analysis of in-service wagons failures and derailments, trend analysis, technical reports writing on findings and implementation of corrective actions.
- Conduct wagon fleet condition assessment in running yards and repair siding, compile reports with action plans and recommendations.
- Monitor and optimize total maintenance processes to ensure effective of maintenance plans and reports.
- Monitor and optimize total maintenance cost while meeting reliability and availability targets.
- Configuration management (development, issuing of drawings and latest specifications).
- Design and development tools, fixtures, and gauges at maintenance depots.
Education
Post Graduate Diploma in Project Management - Project Management
Regent Business School
Durban, South Africa 02.2023 - 12.2023
Post Graduate Diploma in Business Administration - Business And Managerial Economics
Nelson Mandela University
Port Elizabeth, South Africa 02.2016 - 12.2018
National Diploma in Mechanical Engineering - Mechanical Engineering
Nelson Mandela University
Port Elizabeth, South Africa 01.2005 - 12.2008
Skills
Interpersonal Relations
Professionalism
Decision-Making
Problem Resolution
Time management abilities
Teamwork and Collaboration
Managing Operations and Efficiency
Continuous Improvement
Troubleshooting and problem resolution
Adaptability and Flexibility
Employee Coaching and Mentoring
Interpersonal Communication
Computer Skills
Administration and Reporting
Data-driven decision-making
Strategic Planning
Problem-solving abilities
Customer Service
Timeline
Senior Manager: Operations
Transnet Engineering
06.2023 - Current
Post Graduate Diploma in Project Management - Project Management
Regent Business School
02.2023 - 12.2023
Centre Quality Manager
Transnet Engineering
08.2018 - 05.2023
Local Business Manager
Transnet Engineering
08.2016 - 07.2018
Post Graduate Diploma in Business Administration - Business And Managerial Economics
Nelson Mandela University
02.2016 - 12.2018
Senior Project Manager
Transnet Engineering
05.2012 - 07.2016
Engineer Technician
Transnet Engineering
02.2009 - 04.2012
National Diploma in Mechanical Engineering - Mechanical Engineering
Nelson Mandela University
01.2005 - 12.2008