Xolile Sinqobile Makhanya
Paralegal
Pietermaritzburg
Summary
Dynamic legal secretary with a proven track record at Phila Manyathi Yenziwe Cele Inc., adept at drafting legal documents and managing client communications. Recognized for enhancing client satisfaction through exceptional service and efficient appointment scheduling, while maintaining strict confidentiality and legal compliance. An effective multi-tasker committed to achieving successful case resolutions.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Legal Secreteary
Phila Manyathi Yenziwe Cele Inc.
08.2024 - Current
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Scheduled all appointments, appearances and briefings.
- Organized files for court proceedings.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Received and placed telephone calls to clients and prospective clients.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Screened telephone calls and forwarded to appropriate departments.
- Answered and directed calls using multi-line switchboard.
- Created, indexed, and maintained client binders.
- Coordinated scheduling of client meetings and court dates, improving firm's ability to meet clients' needs promptly.
Salesperson
Fine Fragrance Collection Capital Centre
04.2023 - 07.2024
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Expanded customer base through targeted prospecting and networking efforts.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
Law
UNISA
Pietermaritzburg, South Africa 04.2001 -
Skills
Client correspondence
Timeline
Legal Secreteary
Phila Manyathi Yenziwe Cele Inc.
08.2024 - Current
Salesperson
Fine Fragrance Collection Capital Centre
04.2023 - 07.2024
Law
UNISA
04.2001 -