Xolile Sikayi

Advised customers on products, services, and current promotions, by identifying and recommending appropriate products and services based on their needs and preferences.

• Cut back on complaints by initiating new call script to meet customers’ most urgent needs.
• Created and maintained customer loyalty through excellent customer interactions.
• Engaged with customers to provide a positive customer experience, by answering questions and resolving complex customer inquiries.
• Welcomed new customers and transferred warm leads to sales department.
• Participated in on-going training and development.
• Leveraged excellent communication and public speaking skills to de-escalate issues and provide high-level customer service experiences.

• Completed store operational requirements by scheduling and assigning employees; following up on work results
• Liaising with customers to resolve customer queries
• Secures merchandise by implementing security systems and measures
• Protects employees and customers by providing a safe and clean store environment
• Maintains the stability and reputation of the store by complying with legal requirements
• Ensuring compliance with health and safety legislation
• Preparing promotional materials and displays
• Liaising with head office.

Finding and developing relationships with clients and businesses

• Liaising with customers to resolve customer queries
• Responsible for developing own portfolio of customers
• Identifying customer needs and educating them on companies
• Dealing with diverse range of clients
• Meet monthly sales targets and activities on a consistent base
• Protect company's image by ensuring that quality control standard of product and service is adequately adhered to effectively
• Checked quality of account services - Made regular status reports: follow-ups, closings and activities.