Xolile Shiba
Supervisor
Johannesburg
Summary
Experienced inventory controller with a strong background in retail operations, focusing on maintaining stock accuracy, leading teams, and maximizing store efficiency. Skilled in adapting to changing consumer needs, ensuring compliance, and achieving operational success. Proven track record of effectively managing inventory levels, implementing efficient processes, and driving profitability. Committed to delivering exceptional customer service and fostering a positive work environment.
Overview
4
4
years of professional experience
Work History
Supervisor Back of House (Inventory Controller)
Adidas
Gauteng
05.2022 - Current
- Supported team members and ensured operational efficiency
- Managed stock movement with accuracy and compliance
- Created omnichannel solutions within a timely manner
- Conducted cycle counts and ensured policy adherence
- Provided feedback and used commercial expertise to maximize sales
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
Back of House Specialist
Adidas
Gauteng
08.2023 - 09.2024
- Maintained and organized stockroom for optimal efficiency
- Ensured accurate records and compliance with inventory policies
- Assisted with adapting stock strategies based on consumer demands
- Ensured consistent quality of dishes by closely following recipes and maintaining high standards for ingredient selection.
- Enhanced customer satisfaction by assisting in the creation of innovative menu items based on seasonal ingredients and trends.
- Consistently met or exceeded productivity goals while maintaining a focus on safety protocols throughout the shift.
- Collaborated with management to address any staffing issues or scheduling conflicts promptly, preventing disruption in service quality.
- Contributed to increased sales by collaborating with front-of-house staff to develop enticing daily specials.
- Coordinated with other back-of-house staff members to optimize workflow, resulting in a more efficient operation overall.
Sales Associate
Adidas
Gauteng
03.2021 - 03.2022
- Assisted customers and improved overall shopping experience
- Provided excellent communication and service, both internally and externally
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
Education
Matric Qualification -
Store Associate Core Program - undefined
Store Leader Program - undefined
Onboarding Training - undefined
Skills
- Supporting team operations and leadership
- Inventory and stockroom management
- Communication (internal & external)
- Inventory control
- Decision-making
- Customer service
- Training and mentoring
- Staff development
- Attention to detail
- Analytical thinking
- Inventory oversight
Education And Certifications
- Matric Qualification
- Store Associate Core Program
- Store Leader Program
- Onboarding Training
- Top Performance in Stockroom (2023)
REFERENCE
Johan Venter
Operations Manager, Adidas
083 410 9548
Johan.Venter@adidas.com
Niral Singh
District Manager, Adidas
083 647 2462
Niral.Singah@adidas.com
Timeline
Back of House Specialist
Adidas
08.2023 - 09.2024
Supervisor Back of House (Inventory Controller)
Adidas
05.2022 - Current
Sales Associate
Adidas
03.2021 - 03.2022
Store Associate Core Program - undefined
Store Leader Program - undefined
Onboarding Training - undefined
Matric Qualification -
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