XOLILE PORTIA MABASO
Roodepoort,GP
Summary
Demonstrated positivity and self-motivation while providing exceptional reception and customer service support.
Overview
15
15
years of professional experience
Work History
Receptionist
Dept of Public Works
08.2025 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes for clients.
- Coordinated appointment scheduling, optimizing staff availability and client experience.
- Provided exceptional customer service, addressing inquiries
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Temp retail consultant
Truworths
12.2010 - Current
- Facilitated customer purchases and addressed inquiries, ensuring a seamless shopping experience.
- Maintained store presentation through diligent restocking and merchandising.
- Delivered exceptional customer service, fostering a positive and loyal clientele base.
Receptionist
Fitness Fusion Gym
01.2022 - 12.2024
- Expertly greeted and directed visitors with a warm, professional demeanor, ensuring a positive first impression.
- Efficiently managed a multi-line phone system, promptly answering calls and addressing inquiries.
- Coordinated front office operations, adeptly scheduling and organizing appointments for optimal workflow.
- Diligently processed and distributed mail, contributing to the smooth operation of administrative tasks.
- Addressing guest inquiries, complaints, and special requests, ensuring a positive attitude to all visitors.
Service consultant
Bradlows
02.2016 - 12.2017
- Delivered expert financial services, enhancing customer satisfaction through prompt resolution of queries and detailed product information.
- Ensured high satisfaction
- Boosted client trust & loyalty
- Process transactions and handle customer inquiries with professionalism, resolving issues to ensure customer satisfaction
Education
Marketing -
University of Johannesburg
JohannesburgProject Management - undefined
Boston college
Ladysmith01.2018
High school diploma - undefined
Estcourt High School
South Africa01.2004
Skills
- Calendar Management
- Data Entry
- Customer Service
- Appointment Scheduling
- Telephone Etiquette
- Record Keeping
LANGUAGES
English
Zulu
Afrikaans
References
- Hlengiwe, Shabalala, 0721142022, TRUWORHS
- Gugu, Buthelezi, 0834980867, Fitness Fusion
- Andre Joubert , DPW (HR)
- 0366382900
Timeline
Receptionist
Dept of Public Works
08.2025 - Current
Receptionist
Fitness Fusion Gym
01.2022 - 12.2024
Service consultant
Bradlows
02.2016 - 12.2017
Temp retail consultant
Truworths
12.2010 - Current
Project Management - undefined
Boston college
High school diploma - undefined
Estcourt High School
Marketing -
University of Johannesburg