XOLILE PEARL NTOMBELA
Durban
Summary
Self-motivated and dedicated Floor Manager and Senior Sales Consultant with a proven track record of consistently delivering high-quality results. Known for integrity, accountability, and confidentiality. I excel in driving sales growth, managing teams, and ensuring exceptional customer experiences. Focused on operational excellence, team collaboration and I am committed to exceeding sales targets and maintaining a positive work environment. Passionate about delivering exceptional service while maintaining a positive and productive work environment, I take pride in my ability to lead by example, improve team performance, and ensure smooth daily operations. Ready to contribute my skills to drive continued success and exceed organizational goals.
Overview
20
20
years of professional experience
2015
2015
years of post-secondary education
Work History
Floor Manager / Senior Sales Consultant
Telkom SA
03.2012 - Current
- Build high-performing teams by recruiting, onboarding, and training staff, while successfully leading store operations during acting management roles and driving business growth through special projects and events.
- Lead daily floor operations by supervising teams, resolving escalations, optimizing stock control, and ensuring full compliance with health, safety, and company policies.
- Drive sales growth by expertly matching Telkom Mobile and Fixed solutions to customer needs, delivering top-tier service and exceeding sales targets.
- Boost customer loyalty through proactive upselling, cross-selling, personalized service, and efficient order management for both consumer and business clients.
Telesales Consultant
Telkom
05.2011 - 02.2012
- Played a key role in establishing the Telkom Business Outbound Sales Team, driving early success and growth.
- Marketed and promoted new products and services to both business and residential clients, enhancing customer engagement and revenue.
- Captured and recorded daily sales activities with accuracy and efficiency to support performance tracking and reporting.
- Promoted Telkom Mobile packages to a broad client base, contributing to increased market penetration and brand awareness.
Technical Consultant
Telkom
09.2010 - 04.2011
- Conducted testing of Telkom fixed lines, ADSL, and ISDN services, ensuring prompt fault identification and resolution.
- Logged and managed fault reports using Clarify, Unibase, and CBS systems while providing technical support for modem installations and email setup.
- Delivered troubleshooting assistance and customer feedback, upselling Telkom packages where appropriate.
- Coordinated technician assignments to address and resolve reported service faults efficiently.
Service Consultant
Telkom
02.2007 - 08.2010
- Managed business customer queries regarding Telkom products and services, ensuring high levels of client satisfaction.
- Drove revenue growth through upselling and cross-selling of business solutions.
- Captured daily telesales data after hours and provided timely updates on order progress to business clients.
Store Manager
Cell C Phone Shop
10.2005 - 01.2007
- Managed petty cash and performed weekly reconciliation of financial records to ensure accuracy.
- Provided front-office customer support, addressing inquiries and enhancing client satisfaction.
- Oversaw company financial processes, maintaining orderly bookkeeping and reporting.
Education
NHC - Criminal Justice and Forensic Investigation
University of Johannesburg
National Diploma - Financial Accounting
Durban University of Technology
National Certificate - Networking
Academy of Business and Computer Skills
National Higher Certificate - Bookkeeping
UniSchool
Grade 12 (Matric) - English, Afrikaans, Mathematics, Accounting, Biology, Geography
Sastri College
Skills
Product promotion
Employee management
Promotions and events
Timeline
Floor Manager / Senior Sales Consultant
Telkom SA
03.2012 - Current
Telesales Consultant
Telkom
05.2011 - 02.2012
Technical Consultant
Telkom
09.2010 - 04.2011
Service Consultant
Telkom
02.2007 - 08.2010
Store Manager
Cell C Phone Shop
10.2005 - 01.2007
National Diploma - Financial Accounting
Durban University of Technology
National Certificate - Networking
Academy of Business and Computer Skills
National Higher Certificate - Bookkeeping
UniSchool
Grade 12 (Matric) - English, Afrikaans, Mathematics, Accounting, Biology, Geography
Sastri College
NHC - Criminal Justice and Forensic Investigation
University of Johannesburg
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