Xolile Nqobile Mbatha
Administrator
Gauteng
Summary
Experienced professional with extensive administrative capabilities, sales growth expertise, and a commitment to outstanding customer service. Possesses strong communication, problem-solving, and adaptability skills developed through diverse experiences across various industries. Proficient in utilizing analytical skills to drive process improvement and achieve significant outcomes. Seasoned Operations Manager and talented leader with 12 years of experience, applying exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient in team development, process improvement, and productivity enhancement. Demonstrates solid understanding of industry trends, excellent communication skills, and a strategic approach to implementing changes for improvement.
Overview
12
12
years of professional experience
Work History
Operations Manager
Lamour Guest House
11.2024 - Current
- Administrative support across the organization including monitoring reservations on CRM system and liaising with travel agents and issuing invoices
- Ensuring the rooms are cleaned and set up accordingly and up to company standard
- Sending weekly reports and following up with payments
- Ensuring the shuttle busses are cleaned and operational
- Ensure the kitchen is clean and meals are prepared timeously
Site Administrator
Cooperative governance & traditional affairs (CWP Program)
07.2024 - 10.2024
- Data capture on Management Information System (MIS)
- Obtaining quotations and generating invoices
- Coordinating with stakeholders and service providers
- Ensuring effective electronic and manual filing systems are maintained
- Compiling payment information
- Addressing staff inquiries through in-person interactions, phone calls, and email correspondence
Fault Reporting Officer / Consultant
Air Traffic Navigation Services
03.2020 - 10.2023
- Management of faults across multiple stations, capture the reported faults within the MMS system, and ensuring proper reporting and follow-up
- Coordinating with stakeholders and service providers
- Responding to incoming calls, transferring calls as necessary, conducting follow-ups, and escalating matters when required
- Completing general administration
Simulator Support Officer
Air Traffic Navigation Services
11.2018 - 02.2020
- Facilitate practical training exercises utilizing 3D, radar, and Topsky simulators to trainee Air Traffic Controllers
- Set up simulators in accordance with established protocols and communicate any technical issues to the support team
- Provide assistance to instructors during simulator training sessions
- Assist the Course Leader in fulfilling responsibilities as specified in the Quality Management System (QMS)
Airline Representative
Qatar Airways
06.2013 - 06.2018
- Administration related to both pre-arrival and post-departure flight activities
- Supervise and support ground handling during flight operation
- Liaise with all operational departments to ensure all the equipment and paperwork is ready prior to aircraft arrival and post flight departure
- Resolving and attending to issues and incidents arising during operation
- Oversee the whole operation and ensure compliance and safety, from check-in, boarding to ramp
Education
Electrical Engineering N3 -
Oaklands Institute of Technology
Aviation Training Program -
Skyy Aviation Academy
01-2010
Matric - undefined
Filidi Secondary School
Skills
Communication
Timeline
Operations Manager
Lamour Guest House
11.2024 - Current
Site Administrator
Cooperative governance & traditional affairs (CWP Program)
07.2024 - 10.2024
Fault Reporting Officer / Consultant
Air Traffic Navigation Services
03.2020 - 10.2023
Simulator Support Officer
Air Traffic Navigation Services
11.2018 - 02.2020
Airline Representative
Qatar Airways
06.2013 - 06.2018
Matric - undefined
Filidi Secondary School
Electrical Engineering N3 -
Oaklands Institute of Technology
Aviation Training Program -
Skyy Aviation Academy
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