XOLILE NGOBE
Administrator
Nelspruit,Mpumalanga
Summary
Adept at strategic planning and office administration, I significantly enhanced data quality at the Department of Community, Safety, Security, and Liaison through rigorous monitoring and evaluation processes. My proficiency in documentation and reporting, combined with a strong ability to manage client accounts, has consistently fostered collaboration and improved program effectiveness.
Overview
10
10
years of professional experience
4
4
Languages
Work History
General Administrator
Syntell
03.2022 - 06.2024
- Ensured compliance with industry regulations by regularly updating policies, procedures, and documentation accordingly.
- Maintained accurate records using database management software, ensuring prompt retrieval of essential information when needed.
- Coordinated team meetings and events to foster collaboration and improve communication among departments.
- Handled confidential information discreetly which established trust among staff members.
- Reported issues to higher management with great detail.
Customer Service Agent Intern
Government Pensions Administrative Agency
03.2019 - 09.2021
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Addressed customer account discrepancies and concerns.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Streamlined communication processes for improved information exchange between customers and team members.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Administration Clerk
Service Seta ( Sicelosethu Secondary School)
03.2018 - 03.2019
- Established and maintained standard office procedures to achieve demanding targets.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
- Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
- Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
- Scheduled appointments and managed calendars for staff members.
- Contributed to cost savings by identifying areas for improvement in office supply management and implementing changes accordingly.
- Typed, formatted and edited professional correspondence.
- Checked non-functional office equipment, troubleshot issues and independently resolved concerns to maintain team productivity.
- Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Monitored and tracked budgets and expenses.
Field Worker
Statistic South Africa
07.2016 - 11.2016
- Enhanced team collaboration through clear communication and mutual support during field tasks.
- Reduced safety incidents by conducting thorough equipment inspections and following established safety protocols.
- Communicated with coworkers and management to report challenges.
Monitoring and Evaluation Officer
Department of Community, Safety, Security and Liason
06.2014 - 10.2015
- Enhanced data quality by implementing rigorous monitoring and evaluation processes.
- Developed comprehensive monitoring tools to track project progress and outcomes.
- Conducted regular site visits, ensuring accurate data collection and timely reporting.
- Advised senior management on strategies for improving program effectiveness based on evaluation results.
- Managed relationships with stakeholders to foster collaboration and information sharing.
- Reviewed existing monitoring systems, identifying areas for improvement and optimization.
Grants Administrator
SASSA
12.2014 - 03.2015
- Ensured sustainability of programs by managing a diverse portfolio of federal, state, and private grants.
- Conducted basic and in-depth research to meet grant investigation needs.
- Contributed to strategic planning efforts by analyzing historical funding trends and projecting future resource needs.
- Established strong relationships with funders through timely communication, progress updates, and acknowledgment of support.
- Facilitated successful audits of grant-funded programs by maintaining thorough documentation on file for review purposes upon request from auditors or funders.
- Proactively identified potential problems or areas of concern within grant projects, working with program staff to develop appropriate solutions and mitigate risks.
- Strategized with client development team members to manage budget and synchronize volunteer efforts to boost funding initiatives.
Education
Diploma Humanities - Public Management
Tshwane University of Technology
Nelspruit 03.2015
Certificate - Office Application Specialist
ATTI Computer College
Nelspruit 02.2012
Skills
Documentation and reporting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Administrator
Syntell
03.2022 - 06.2024
Customer Service Agent Intern
Government Pensions Administrative Agency
03.2019 - 09.2021
Administration Clerk
Service Seta ( Sicelosethu Secondary School)
03.2018 - 03.2019
Field Worker
Statistic South Africa
07.2016 - 11.2016
Grants Administrator
SASSA
12.2014 - 03.2015
Monitoring and Evaluation Officer
Department of Community, Safety, Security and Liason
06.2014 - 10.2015
Diploma Humanities - Public Management
Tshwane University of Technology
Certificate - Office Application Specialist
ATTI Computer College
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