XOLILE NGOBE
Administrator
Nelspruit,Mpumalanga
Summary
Adept at strategic planning and office administration, I significantly enhanced data quality at the Department of Community, Safety, Security, and Liaison through rigorous monitoring and evaluation processes. My proficiency in documentation and reporting, combined with a strong ability to manage client accounts, has consistently fostered collaboration and improved program effectiveness.
Overview
10
10
years of professional experience
4
4
Languages
Work History
General Administrator
Syntell
03.2022 - 06.2024
- Ensured compliance with industry regulations by regularly updating policies, procedures, and documentation accordingly.
- Maintained accurate records using database management software, ensuring prompt retrieval of essential information when needed.
- Coordinated team meetings and events to foster collaboration and improve communication among departments.
- Handled confidential information discreetly which established trust among staff members.
- Reported issues to higher management with great detail.
Customer Service Agent Intern
Government Pensions Administrative Agency
03.2019 - 09.2021
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Addressed customer account discrepancies and concerns.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Streamlined communication processes for improved information exchange between customers and team members.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Administration Clerk
Service Seta ( Sicelosethu Secondary School)
03.2018 - 03.2019
- Established and maintained standard office procedures to achieve demanding targets.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
- Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
- Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
- Scheduled appointments and managed calendars for staff members.
- Contributed to cost savings by identifying areas for improvement in office supply management and implementing changes accordingly.
- Typed, formatted and edited professional correspondence.
- Checked non-functional office equipment, troubleshot issues and independently resolved concerns to maintain team productivity.
- Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Monitored and tracked budgets and expenses.
Field Worker
Statistic South Africa
07.2016 - 11.2016
- Enhanced team collaboration through clear communication and mutual support during field tasks.
- Reduced safety incidents by conducting thorough equipment inspections and following established safety protocols.
- Communicated with coworkers and management to report challenges.
Monitoring and Evaluation Officer
Department of Community, Safety, Security and Liason
06.2014 - 10.2015
- Enhanced data quality by implementing rigorous monitoring and evaluation processes.
- Developed comprehensive monitoring tools to track project progress and outcomes.
- Conducted regular site visits, ensuring accurate data collection and timely reporting.
- Advised senior management on strategies for improving program effectiveness based on evaluation results.
- Managed relationships with stakeholders to foster collaboration and information sharing.
- Reviewed existing monitoring systems, identifying areas for improvement and optimization.
Grants Administrator
SASSA
12.2014 - 03.2015
- Ensured sustainability of programs by managing a diverse portfolio of federal, state, and private grants.
- Conducted basic and in-depth research to meet grant investigation needs.
- Contributed to strategic planning efforts by analyzing historical funding trends and projecting future resource needs.
- Established strong relationships with funders through timely communication, progress updates, and acknowledgment of support.
- Facilitated successful audits of grant-funded programs by maintaining thorough documentation on file for review purposes upon request from auditors or funders.
- Proactively identified potential problems or areas of concern within grant projects, working with program staff to develop appropriate solutions and mitigate risks.
- Strategized with client development team members to manage budget and synchronize volunteer efforts to boost funding initiatives.
Education
Diploma Humanities - Public Management
Tshwane University of Technology
Nelspruit 03.2015
Certificate - Office Application Specialist
ATTI Computer College
Nelspruit 02.2012
Skills
Documentation and reporting
Strategic planning
Mail handling
Sorting and labeling
Administrative support
Office administration
Client account management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Administrator
Syntell
03.2022 - 06.2024
Customer Service Agent Intern
Government Pensions Administrative Agency
03.2019 - 09.2021
Administration Clerk
Service Seta ( Sicelosethu Secondary School)
03.2018 - 03.2019
Field Worker
Statistic South Africa
07.2016 - 11.2016
Grants Administrator
SASSA
12.2014 - 03.2015
Monitoring and Evaluation Officer
Department of Community, Safety, Security and Liason
06.2014 - 10.2015
Diploma Humanities - Public Management
Tshwane University of Technology
Certificate - Office Application Specialist
ATTI Computer College