Xolile Mbuli
Johannesburg
Summary
To enhance my working capacities, professional skills, business efficiencies, and to serve my organization in the best possible way with determination and commitment.
Overview
16
16
years of professional experience
Work History
CRM Consultant
Rifumo Empowerment Holdings
01.2024 - Current
- The Office of The Ombudsman – CRM Customization and Configuration and requirements gathering, Testing, writing test cases and training manuals
- Informal Trader (DED)– CRM Customization and Configuration, CRM Support, Testing, writing test cases, training manuals and training.
- Spaza Shop – CRM Customization and Configuration.
CRM Consultant
EOH
01.2015 - 03.2024
- EOH Internal CRM – CRM Support
- Ekurhuleni Metropolitan Municipality – CRM Customization and Configuration.
- PG Glass – CRM Customization and Configuration, CRM Support, Testing, writing test cases and training manuals
- Exxaro – CRM Customization and Configuration, Testing, writing test cases and training manuals
- Department of Home Affairs – CRM Support
- PASA- System Testing and writing test cases.
IT Desktop Support
EThekwini Municipality Library
01.2010 - 01.2013
- I was responsible for supporting a wide and varied client base, Providing 1st/2nd line support to users, Installation and support of telecommunication equipment.
- Maintaining all problems detected and system backups.
- Responsible for windows operating systems.
- My responsibility included software applications, such as Office 2003/2010, virtual applications ... based on a Windows XP and Windows 7, 8 environment, Xerox printer and Dot Matrix (Virtual/Remote Printing).
- All calls are logged in a ticketing system.
Education
Development Software, Information Systems, Systems Software, IT Skills, Financial Accounting, Business Analyses
Durban University of Technology (DUT)
South Africa01.2009
Skills
- CRM customization
- requirements gathering
- testing procedures
- training manual development
- CRM support
- customer relationship management
References
- Sandi Makhunga, SandyM@gmail.com, 0766415060
- Bonginkosi Mkhize, bmkhize@gmail.com, 0729221166
Languages
- Sepedi
- Zulu
- English, Good
- Sepedi, Good
- Zulu, Fluent
Other Qualifications
- Microsoft Dynamics CRM Application
- Microsoft Dynamics CRM Customization and Configuration
- Microsoft Dynamics CRM Online Deployment
- Programming in C#
Timeline
CRM Consultant
Rifumo Empowerment Holdings
01.2024 - Current
CRM Consultant
EOH
01.2015 - 03.2024
IT Desktop Support
EThekwini Municipality Library
01.2010 - 01.2013
Development Software, Information Systems, Systems Software, IT Skills, Financial Accounting, Business Analyses
Durban University of Technology (DUT)