Xolelwa Solo
Student & private chef
Cape Town,WC
Summary
Proficient customer service agent with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Polite and professional customer service agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. High-performing Chef offering 1 years of restaurant experience and 2 years of private cheffing. Excellent communication, leadership, and problem-solving skills. Talent for building streamlined, cohesive teams.
Overview
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Customer Service Agent
Capita
Cape Town, Western Cape
09.2018 - 01.2019
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Customer Service Representative
Amazon development center
Cape Town, Western Cape
09.2017 - 05.2018
- Provided primary customer support to internal and external customers in fast-paced environment.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
Pastry Chef
Myoga resturant
Cape Town, Western Cape
07.2016 - 08.2017
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Handled day-to-day running of pastry section, ensuring high levels of productivity and progression.
Education
Diploma - Consumer Science: Food And Nutriotion
Cape Peninsula Univeristy Of Technology
Cape Town Jan.2019 - Current
Skills
Order fulfillment
undefinedTimeline
Diploma - Consumer Science: Food And Nutriotion
Cape Peninsula Univeristy Of Technology
Jan.2019 - Current
Customer Service Agent
Capita
09.2018 - 01.2019
Customer Service Representative
Amazon development center
09.2017 - 05.2018
Pastry Chef
Myoga resturant
07.2016 - 08.2017
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