Xolelwa Dayimani
Customer Service Representative
Cape Town
Summary
Dedicated and customer-focused professional with nearly a decade of experience in providing exceptional service in fast-paced customer service environments. Adept at building customer loyalty and fostering positive relationships through active listening, prompt issue resolution, and empathy. Proficient in handling customer inquiries via various communication channels, using CRM systems. Possess strong communication, organizational, and problem-solving skills, with a passion for improving the customer experience.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Customer Service Associate
SuperSportBET
03.2023 - 04.2024
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Responded to customer calls and emails to answer questions about products and services.
- Created and maintained detailed database to develop promotional sales.
- Exhibited high energy and professionalism when dealing with clients and staff resulting on customer satisfaction average of 80%
Customer Service Representative
Digioutsource services
1 2016 - 03.2023
- Delivering word class customer service, Responding to emails, telephone calls and online chats managing over 100 inbound contacts per day
- Processing customer information into casino database
- Building and managing customer relationships
- Problem solving during shift
- Functional testing for igaming software when necessary
- Performing any extra tasks given by management
- Assist with shift management and escalating customer queries using internal ticketing systems.
Customer Service Representative
Webhelp SA
01.2014 - 01.2016
- Answering customer queries via telephone call,
- Assisting with online sales
- Issuing payments for customers
- Delivering world class customer service and establishing long relations with new and existing clients
- Performing any tasks required by management, Cross selling customers to relevant products when need arises.
Education
Bachelor of Social Sciences -
University of Cape Town - Incomplete
Cape TownSkills
Soft Skills
Computer proficient
Problem solving skills
Soft Skills
LiveChat Messaging
30 Wpm Typing Speed
Data Management
Professional Demeanor
References
- Seni Madlala (DigiOutsource) 083 283 5477
- Zintle Makoba (SuperSportBET) 062 667 0468
- Stephanie Clarke (WebhelpSA) Stephaniecza@gmail.com
Timeline
Customer Service Associate
SuperSportBET
03.2023 - 04.2024
Customer Service Representative
Webhelp SA
01.2014 - 01.2016
Customer Service Representative
Digioutsource services
1 2016 - 03.2023
Bachelor of Social Sciences -
University of Cape Town - Incomplete