Xolani Njomane
50 Rose Gum Street Protea Glen
Summary
Dynamic sales leader with a proven track record at Scorpion Legal Protection, excelling in KPI tracking and team leadership. Successfully implemented innovative sales strategies, boosting market share and profitability. Adept at coaching and mentoring teams, fostering collaboration, and enhancing client relationships to drive exceptional results. Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation. Motivated sales staff to continuously improve strategies through competitions and personalized coaching plans. Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
Overview
7
7
years of professional experience
Work History
Customer Sales Team Leader
Mi-Way Insurance
01.2023 - Current
- Improved team telemarketing skills by introducing and teaching modern sales techniques, encouraging positive engagement with customers and increasing sales.
- Delivered comprehensive training sessions on product knowledge and sales techniques to new team members.
- Monitored sales leads and conversions, motivating and incentivising teams to continue increased business.
- Maintained up-to-date knowledge of industry trends, competitor activities, and new product launches.
- Led by example to achieve sales and service targets while coaching to get maximum effort from teams.
Junior Manager
ITalk Financial Services
12.2020 - 11.2023
- Managed team schedules, allocated tasks, and monitored performance to optimise productivity.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
- Analyzed sales data to identify trends, forecast demand, and set realistic targets.
- Monitored service delivery and intervened proactively to correct problems.
- Fostered a positive working environment, addressing conflicts and promoting team collaboration.
- Explained terms of sale to clients, minimizing dissatisfaction and complaints.
- Created business outreach plans to acquire new customers and increase sales.
Sales Manager
Scorpion Legal Protection
01.2019 - 11.2020
- Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation.
- Motivated sales staff to continuously improve strategies through competitions and personalized coaching plans.
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Optimized sales methods to best acquire, develop and retain customers.
- Developed and implemented innovative sales strategies, increasing market share and profitability.
- Prepared detailed reports on sales activity, revenue generation, and market penetration for senior management review.
- Facilitated regular team meetings to discuss targets, strategies, and address any issues impacting sales performance.
Education
High School Diploma -
West Ridge High School
Horizon View, Roodepoort12-2018
Skills
- KPI tracking
- Client relationship management
- Data analysis
- Conflict resolution
- Team leadership
- Telemarketing techniques
- Coaching and mentoring
- Collaboration management
- Continuity management
Accomplishments
- Best Team leader at iTalk for 2years
- Recognised by management for process-improvement projects delivering outstanding reductions in call handling time and improved customer satisfaction scores.
- Created and developed critical customer service policies to consistently exceed quality and production targets.
- Developed and instituted employee training and retention initiativ
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
IsiZulu
Bilingual or Proficient (C2)
Setswana
Upper intermediate (B2)
IsiXhosa
Bilingual or Proficient (C2)
Timeline
Customer Sales Team Leader
Mi-Way Insurance
01.2023 - Current
Junior Manager
ITalk Financial Services
12.2020 - 11.2023
Sales Manager
Scorpion Legal Protection
01.2019 - 11.2020
High School Diploma -
West Ridge High School