Xolani Mfundo Shabangu
Junior Software Developer/ IT Technician
Bronkhorstspruit
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
Language
6
6
years of professional experience
Work History
Desktop Support Technician
UNISA (University Of South Africa)
09.2022 - 08.2023
- Repair and maintain all types of EUDs, printers and related equipment
- Collect, configure, set up and test all equipment as per request and VERIFY functionality by switching off and on again.
- Install and update OS, applications specialized software, drivers, and network connectivity.
- Do fault tracing and problem solving together with team members where complex problems arise.
- Backup and restore user files if necessary.
- Communication and Liaison with users and the team, service providers & different departments within ICT.
- Complete / Resolve tickets on Maximo /ICD timeously And Complete Logs with resolution on Maximo /ICD, Schedule and prioritize incoming work.
Junior Software Developer
GCIS
12.2018 - 03.2021
- Perform System analysis, design and development based on user requirement.
- Perform System Testing
- Assist in making recommendations for new information management systems as well as introduce new technologies and provide inputs for system development standards and guidelines.
- Provide user training and support when necessary.
- Coordinate IMS projects (Assist to update IMS action plan/Coordinate the IMS projects meetings)
- System Support and Remote Support
- Office Management
- Reason for leaving: End of contract
IT Technician
Thaboera IT Solutions
09.2017 - 03.2018
- System Support and IT Helpdesk Support
- Troubleshoot and resolve issues with software or hardware.
- Install and configure software and computer systems
- Walk colleagues or clients through steps to help them resolve their technical problems.
- Reason for leaving: End of contract
Education
National Diploma - ICT (Software Development)
Tshwane University of Technology
01-2017
High School - Grade 12
Cultura High School
01-2011
Skills
Operating Systems: Windows 7, 8, 81, 10 & Linux(Ubuntu)
Core Programming Languages: C, C#, VbNet, HTML5, CSS3, Bootstrap 4
Version Control and Configuration Management / IDEs: GitHub/GitBash, Visual Studio, Team Foundation Server, Software Engineering
SDLC, Agile Methodology, Object Orientated Programming
Frameworks: NET (451, 46,47)
Software Modelling and Architecture: Webforms, Model View Controller, Client – Server, Design Patterns
Databases & Reports: SQL Server Management Studio, MySQL, Sequel Server Reporting Services
Accomplishments
- 1. Institution: Tshwane University of Technology
- Certificate: N. Diploma ICT (Software Development)
- Duration: 4 years and 6 months
- Year Obtain: 2018-04-19
- 2. Institution: Tshwane University of Technology
- Current Study: B. Tech ICT (Software Development)
- Duration: 1 year and 6 Months
Timeline
Desktop Support Technician
UNISA (University Of South Africa)
09.2022 - 08.2023
Junior Software Developer
GCIS
12.2018 - 03.2021
IT Technician
Thaboera IT Solutions
09.2017 - 03.2018
High School - Grade 12
Cultura High School
National Diploma - ICT (Software Development)
Tshwane University of Technology
H. COMPETENCIES
- Positive attitude always willing to go the extra mile.
- Excellent telephone skills and good ability to use Remote Access
- Good analytical and troubleshooting abilities
- Strong knowledge of viruses, application glitches, and hardware issues
- Patient and able to walk customers through troubleshooting and repair process
- Excellent communication abilities
- Good customer service skills
- Good organizational abilities
- Good understanding of installations and updates
I. CAREER HIGHLIGHTS
- Worked with a team at Thaboera IT Solutions whereby we were providing IT Support (Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues and requests)
- Worked with GCIS within the Department of Information Management Systems, whereby designed and developed software applications for departments within GCIS. The revamp of the Service Provider Management System for the supply chain department enabled them to be able to capture service provider information through the import function and render reports for expenditure and payment advice information to MANCO. Testing of the Enterprise Service Desk System and training of users within the media buying department.