Xolani Methu

• Sector: Engineering/ Telecommunication
• Joined Reutech Solutions in Cape Town, Simons Town, as Engineering Technician, Repairing, Installing, maintaining and Calibration of SA Navy Combat Ship’s Tracking System (Electro Optical Tracker (EOT) and Optronic Radar Tracker (ORT), on for SA Navy Ship.
• Responsibilities include repairing, installing, maintaining, and calibrating the SA Navy Combat Ship’s Target Tracking System, specifically:
• Electro Optical Tracker (EOT), Target Tracking
• Optronic Radar Tracker (ORT) for the SA Navy Ship.
• Ensure all communications equipment is continuously available and calibrated.
• Conduct C and D Maintenance on all tracker equipment according to corrective and preventative maintenance schedules.
• Perform fault finding on all installed equipment and repair or replace any failed items.
• Capable of identifying problematic equipment and providing a detailed Technician Report to the System Technician.
• Support during upgrades and repairs on-site.
• Immediate reporting of any accidents or Near-Miss incidents to the System Technician.
• Mobax Group SA (Cape Town)
• Technical Dispatch Assistant – Contract (18 February 2022 – 11 November 2022)
• Sector: Engineering/ Telecommunication
• Reason for Leaving: Contract Expired
• Managed the entire Vodacom Network and Vodacom sites in South Africa.
• Provided technical expertise to Technical Dispatchers.
• Followed up on Aged Technical Job Cards logged by Vodacom Call Centre to our Technical Dispatch Department.
• Assigned tickets to Generator Deployers for deploying generators to sites without power due to load shedding, municipality outages, or maintenance.
• Kept track of all generator movements.
• Constantly interacted with Tracker to zone and dezone our generators.
• Escalated unresolved job cards to supervisors, Assistant Regional Manager, Regional Manager, etc., according to the agreed SLA until resolution.

Managed the entire Vodacom Network and Vodacom sites in South Africa. Provided technical expertise to Technical Dispatchers. Followed up on Aged Technical Job Cards logged by Vodacom Call Centre to our Technical Dispatch Department. Assigned tickets to Generator Deployers for deploying generators to sites without power due to load shedding, municipality outages, or maintenance. Kept track of all generator movements. Constantly interacted with Tracker to zone and dezone our generators. Escalated unresolved job cards to supervisors, Assistant Regional Manager, Regional Manager, etc., according to the agreed SLA until resolution

• Implemented quality control measures that improved compliance with industry standards and regulations.
• Conducted routine inspections of equipment, identifying issues and implementing corrective actions promptly.
• Collaborated with multidisciplinary teams to enhance operational efficiency in agricultural processes.
• Trained new technicians on safety protocols and equipment handling procedures to promote a safe work environment.
• Developed maintenance schedules for equipment, reducing downtime through proactive care strategies.
• Led initiatives for process improvements, resulting in streamlined workflows and enhanced productivity levels.
• Mentored junior technicians, fostering skill development and promoting knowledge sharing within the team.
• Diagnosed, repaired and replaced faulty electrical, electronic and mechanical components to maintain plant safety.
• Installed and repaired electrical and mechanical systems, equipment and machinery to maintain proper functionality.
• Dismantled electrical machinery to replace faulty switches and electrical and mechanical system elements.
• Inspected and tested electrical equipment, diagnosing malfunctioning apparatus.
• Leveraged hand tools and measuring devices to assemble electrical and electronic systems and prototypes according to engineering data.
• Coordinated with other departments on cross-functional projects that required industrial technician input or assistance.
• Updated knowledge regularly on industry advancements through training sessions and workshops, staying ahead in technological developments within the field.
• Contributed to cost reduction initiatives by identifying areas where resource conservation or waste elimination could be achieved.
• Optimized machine settings for specific production runs, ensuring consistency in product quality across different batches.
• Collaborated with engineering teams to implement process improvements, resulting in increased productivity levels.

• Sector: Engineering
• Reasons for Leaving: Contract, return home in SA.
• Managed the full responsibility for the operation and maintenance of Casino Slot machines.
• Led a team of slot technicians and slot attendants.
• Made strategic decisions on monthly slot machine placements and adjustments.
• Analyzed daily low-income revenue reports from bill validators to optimize performance.
• Supervised the slot count process at the end of each cruise.
• Managed requisitionsfor parts and sparesthrough the Miami Head Office using the AMOS System.
• Performed repairs on slot machines, including monitor repairs and table equipment calibration and servicing.
• Installed new software on gaming systems, including operating systems (Windows 98, 2000, XP and Vista), spyware, antivirus (Symantec), and other critical updates.
• Oversaw the opening and closing procedures of the casino.
• Conducted repairs on all gaming equipment within the casino, ensuring operational efficiency.
• Maintained and repaired gym equipment alongside gaming responsibilities.
• Addressed and resolved customer technical issues promptly.
• Planned and executed machine moves and game changes to enhance the gaming experience.
• Assumed charge of the gaming casino floor in the absence of the Slot Manager, ensuring smooth operations.
• Sun International, Grandwest Casino (Cape Town)
• Slot Technician – Permanent (01 June 2006 – 30 June 2007)
• Sector: Entertainment and leisure
• Reasons for Leaving: Resigned.
• Key Performance Areas and Training Received:
• Completed Sun International Technical Gaming Training and received a Certificate in 2006. Modules Completed:
• Gaming machine manufacturers: Principles of operation, setup, and fault finding.
• Bill Validators: Principles of operation, setup, and fault finding.
• Card shufflers.
• Roulette Wheels, GRIPS Level 1.
• Introduction to gaming.
• Internal Control Standards.
• Fault Finding Techniques.
• Gaming Technical Level 1 & 2.
• Basic Soldering and Hand Skills.
• SIGNIT Level 1.
• Casino Management System.
• Cashiering Equipment.

• Diagnosed and repaired electronic gaming machines to ensure optimal performance.
• Conducted routine maintenance on slot machines, enhancing reliability and customer satisfaction.
• Collaborated with team members to troubleshoot issues, improving response time for machine downtime.
• Implemented preventive maintenance schedules, reducing emergency repairs and extending machine lifespan.
• Analyzed performance data of slot machines to identify trends and recommend improvements to management.
• Led initiatives to upgrade outdated systems, increasing efficiency and reducing operational costs.
• Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
• Managed inventory of spare parts and tools, ensuring that all necessary resources were readily available for the completion of maintenance tasks.
• Contributed to a safe gaming environment by adhering to strict safety protocols during repairs and installations.
• Optimized gaming experiences for patrons by adjusting payout percentages according to company guidelines.
• Collaborated with manufacturers and vendors to obtain necessary parts and equipment for repairs, maintaining an adequate inventory at all times.
• Provided technical support during special events or promotions that required additional or modified gaming equipment.
• Assisted in the training and development of junior technicians, sharing expertise and best practices in slot machine maintenance.
• Coordinated with security personnel to ensure the integrity of all gaming machines and protect against potential tampering or fraud.
• Stayed up-to-date on industry trends and advancements in technology, applying this knowledge to optimize machine performance.
• Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
• Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
• Wrote technical reports and developed graphs, schematics and charts to describe and illustrate system operating characteristics, malfunctions and functional limitations.
• Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
• Worked closely with management to develop strategies for maximizing revenue generation from slot machines while minimizing costs associated with repairs and maintenance activities.
• Conducted thorough evaluations of gaming machines, identifying areas for improvement or potential issues before they escalated into larger problems.
• Reduced downtime of machines through preventive maintenance routines that identified potential issues early on in their progression.

• Diagnosed and resolved technical issues for customer products, enhancing user satisfaction.
• Provided hands-on support for product installations and configurations, ensuring seamless operation.
• Collaborated with cross-functional teams to streamline troubleshooting processes, reducing resolution time.
• Developed comprehensive product knowledge documentation to assist customers and internal staff.
• Trained new technicians on best practices and company protocols, fostering team efficiency.
• Led initiatives to improve technical support workflows, resulting in increased accuracy in issue resolution.
• Analyzed customer feedback to identify trends and recommend product enhancements to management.
• Mentored junior staff on advanced troubleshooting techniques, promoting a culture of continuous improvement.
• Enhanced customer satisfaction by promptly addressing and resolving product-related issues.
• Established strong relationships with customers by providing exceptional support throughout the life cycle of their products.
• Conducted comprehensive product testing to identify and resolve potential issues before release.
• Conducted regular preventative maintenance on client systems to minimize downtime and ensure optimal performance.
• Managed inventory of replacement parts and equipment, ensuring availability for timely repairs when needed.
• Worked closely with sales teams to provide pre-sales consultations, delivering accurate product information tailored to prospective clients'' needs.
• Served as an escalation point for complex technical issues, leveraging advanced problem-solving skills to find creative solutions quickly.
• Played a crucial role in achieving consistently high customer satisfaction scores by providing timely, accurate, and empathetic support to clients.
• Consistently met or exceeded performance targets in key areas such as first call resolution and customer satisfaction ratings.
• Assisted in the development of internal training materials to improve overall team competency levels.
• Developed and maintained detailed technical documentation to facilitate knowledge sharing among team members.
• Provided remote support to clients experiencing software or hardware issues, ensuring timely resolution of problems.
• Contributed to the company''s growth and success by consistently meeting or exceeding key performance indicators such as call handling time, case resolution rate, and customer feedback ratings.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Installed and configured operating systems and applications.
• Diagnosed and troubleshot hardware, software and network issues.
• Researched and identified solutions to technical problems.
• Configured hardware, devices, and software to set up work stations for employees.
• Configured and tested new software and hardware.
• Monitored system performance to identify potential issues.
• Tested new software and hardware prior to deployment.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Generated reports to track performance and analyze trends.
• Helped streamline repair processes and update procedures for support action consistency.

• Sector: Electrical Generation and Distribution
• Reasons for Leaving: Contract expired
• Level 02, focusing on both theoretical and practical aspects, including:
• Basic hand tools and bench work
• Soldering and welding (Arc & Gas)
• Rigging
• First aid
• Usage of simple circuit-test instruments
• Identification and handling of test instruments
• Reading and handling multi-meters
• Electronic and motorized meggars
• Reading and handling tongue testers, voltage probes, and earth leakage testers
• Understanding earth leakages, insulators, LV surge arrestors
• Knowledge of fuses, isolators, and circuit breaking
• Skills in underground cabling joint
• Familiarity with relays and contactors
• Cables and simple circuit design
• Basics of batteries, motors, and panel wiring
• Transformers, motors, and starter wiring
• Introduction to PLCs
• Switch gear servicing.
• Certification: Attached certificate evidencing the training and skills acquired.