Xolani Khumalo

Customer-focused and service-driven professional with a diverse background in hospitality, customer support, and communication. I bring nearly four years of experience as a radio broadcast journalist, where I honed strong communication skills, professionalism, and the ability to engage with diverse audiences. I previously spent three years as a customer service agent in a call centre, efficiently assisting clients, resolving queries, and delivering a high level of service. Additionally, my time as a hotel porter at a 4-star hotel in Durban strengthened my guest interaction skills, attention to detail, and understanding of guest needs. I am adaptable, highly presentable, and passionate about delivering exceptional guest experiences—making me well suited for any relevant position in the cruise ship environment that needs requires my skills.

I will gladly provide references upon request.