Sewing / Seamstress
Xola Mbata
Customer Service Advisor
Cape Town, South Africa.,WC
Work Preference
Summary
Dynamic and customer-focused retail professional with over 5 years of experience in clothing retail. Based in Cape Town, I have developed strong expertise in fashion brand operations while excelling in all aspects of customer interaction — from providing personalized styling advice and building rapport to delivering exceptional in-store service that enhances the overall customer experience.
Known for my strong work ethic and dedication, I have consistently contributed to positive customer outcomes and brand representation across various clothing retail environments.
I actively showcase my work, personal style, and industry engagement through my social media platform (@colab.22 on Instagram).
While I have not pursued formal qualifications, my extensive hands-on experience serves as the foundation of my professional capability and growth in the retail sector and beyond.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Sales Manager
Colab 22
09.2020 - Current
- Developed and implemented sales strategies that drove customer engagement and increased revenue.
- Led a high-performing sales team, mentoring members to achieve individual and team goals.
- Analyzed market trends to identify growth opportunities, enhancing product offerings and positioning.
- Managed key client relationships, ensuring satisfaction and fostering long-term partnerships.
- Trained new sales staff on product knowledge and sales techniques, improving team performance.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Sales Assistant
Intsangu
01.2019 - 07.2020
- 076 592 93975
- Streamlined sales processes, reducing response times and improving customer service efficiency.
- Conducted regular performance reviews to assess team progress and identify areas for improvement.
- Handled customer clothing retail issues, enabling quick resolution, and client satisfaction.
Sales Assistant
Typo
01.2018 - 02.2019
- 061 079 8385
- Increased sales by building strong customer relationships and providing excellent service.
- Processed transactions accurately while maintaining a high level of customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Luhlaza High School
Cape Town, South Africa01.2013
Skills
Direct sales
Sales process
Sales presentations
Client management
Customer engagement
Relationship building
Negotiation skills
Revenue growth
Strategy development
Strategic planning
Team leadership
Sales software
Communication skills
Sales presentations
Interests
Aesthetic Organisation
Fashion Styling
Music Production
Timeline
Sales Manager
Colab 22
09.2020 - Current
Sales Assistant
Intsangu
01.2019 - 07.2020
Sales Assistant
Typo
01.2018 - 02.2019
High School Diploma -
Luhlaza High School