Summary
Overview
Work History
Education
Skills
Timeline
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Xabisokazi Dlava

Customer Care Agent
Cape Town

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Customer Service Representative

Kenings Car Van And Truck Hire
Cape Town
2019.01 - Current

Waitress

Thali Dining Restaurant
Cape Town
2020.05 - 2020.05
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Informed customers about daily and seasonal specials.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

N5 Certificate - Tourism Management

College of Cape Town
Cape Town
2018.01 - 2019.12

Level 4 Certificate - Travel And Tourism

King Hintsa TVET College
Centane
2014.01 - 2016.01

Skills

    Complaint resolution

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Timeline

Waitress

Thali Dining Restaurant
2020.05 - 2020.05

Customer Service Representative

Kenings Car Van And Truck Hire
2019.01 - Current

N5 Certificate - Tourism Management

College of Cape Town
2018.01 - 2019.12

Level 4 Certificate - Travel And Tourism

King Hintsa TVET College
2014.01 - 2016.01
Xabisokazi DlavaCustomer Care Agent