Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Wondermore Tarwireyi

Wondermore Tarwireyi

Claims Consultant
JOHANNESBURG

Summary

18 Marlvern Johannesburg I am applying for the Claims Consultant position with Constantia Insurance Company, and I am confident that I am the best applicant for this job. I have a Bachelor of Business Studies (Honours) degree, Diploma in Public Relations and a Diploma in Marketing and I have experience working directly with customers. I have acquired excellent communication and interpersonal skills along with the ability to provide outstanding customer service. My experience includes answering phones, relaying messages and greeting customers in a friendly, professional fashion. I am familiar with processing claims, and I have the ability to learn and follow company policies and procedures relating to this area. I also have the ability to answer basic questions relating to insurance claims and to direct clients to the right department for more detailed information. I am team oriented, and I have the ability to provide other professionals working in the claims department with the support they need to handle claims properly. I can make sure claims are processed in a timely fashion by collecting and entering information into the database and by making sure all claims are submitted correctly. I have extensive computer knowledge with the ability to use a variety of applications and programs related to this field proficiently. I have the skills to create and distribute information to all parties involved and to keep all files updated and confidential FN104961 Wondermore Tarwireyi Claims Consultant ABOUT ME OBJECTIVES: Dependability and Responsibility. Possessing a Positive Attitude. Adaptability. Honesty and Integrity. Self-Motivated. Motivated to Grow and Learn. Strong Self-Confidence. VALUES: A highly organized and hard-working individual looking for a responsible position to gain practical experience. To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience. To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

Overview

24
24
years of professional experience
5
5
years of post-secondary education

Work History

Claims Consultant, Personal Service Consultant Claims

Wondermore Tarwireyi, Commercial Lines | CONSTANTIA INSURANCE COMPANY
11.2016 - Current


  • MY EXPERIENCE
  • Updating the UMA/Broker/Divisin/Stakeholder when the following is done: Claim is registered Assessor is appointed Claim authorized / rejected within mandate Claim is paid and finalized All queries and emails must be responded to timeously There must be comprehensive file notes on the system as the claim progresses The file must be electronically scanned onto the system The status of the file needs to be changed as the claim progresses Requests payments timeously and send proof of payment to the broker Ensure that the correct amount and bank details are loaded Ensure the correct party is being paid Has the vat been calculated correctly: Agreed amount plus vat less excess?

Claims Consultant, Personal Service Consultant Claims

Commercial Lines | CONSTANTIA INSURANCE COMPANY
JOHANNESBURG
11.2016 - Current


  • MY EXPERIENCE
  • Check validation of cover on policy schedule Premium confirmation of premium If claims have been submitted late- request reasons for late notification needs a manager approval Appoint Assessors, Loss Adjusters and Service Providers where required Validate, Review and provide expert recommendation on claim within your mandate of authority Load claim payments within set timelines per SLA
  • Liaise with underwriting admin team to clarify any issues on policy Register the claim under the correct peril Refer to the reserving methodology If no quantum received, utilise reserving methodology Estimate will be changed when the invoices/ quantum/assessment is received

Claims Consultant, Claims Handler Personal Lines

ANDERSON INSURANCE COMPANY
01.2013 - 01.2014


  • MY EXPERIENCE Reporting and handling of claims, which entails the full function (initial registration of personal lines claims, appoint assessor, read assessors report; make decision on claim, up to payment of claim
  • Liaising with clients and brokers
  • Attending to certain broker duties as well as certain Insurer duties
  • Providing advice on making a claim and the processes involved; Processing new insurance claims notifications; Collecting accurate information and documents to proceed with a claim; Analysing a claim made by a policymaker; Guiding policyholders on how to proceed with the claim; Contacting trades people from a network of approved professionals and arranging for them to make repairs on the policyholder's property; Monitoring the progress of a claim; Investigating potentially fraudulent claims; Identifying reasons why full payment may not be made; Ensuring fair settlement of a valid claim; Building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals;

Recruitment Consultant

Autenmas Placements
JOHANNESBURG
09.2008 - 12.2012
  • Conducted recruiting events to grow passive talent pipeline to prepare for future hiring needs.
  • Operated and maintained applicant tracking and candidate management systems.
  • Hired employees and initiated new hire paperwork process.
  • Tracked recruitment metrics and reported on progress to evaluate recruitment effort success.
  • Provided support to hiring managers and HR teams to keep recruitment processes aligned with organizational goals.
  • Utilized recruitment technology tools and platforms to streamline recruitment processes.
  • Identified and sourced qualified candidates for open positions to meet organizational needs.
  • Developed and posted job descriptions to various platforms to communicate open position requirements to potential candidates.
  • Coordinated and scheduled interviews for candidates and hiring managers to meet in person or online at mutually convenient times.
  • Negotiated offers and closed deals to finalize recruitment process and secure best talent.
  • Screened and interviewed candidates to evaluate potential employees' qualifications.
  • Assisted with writing job postings and job descriptions for boards.

Service and Benefits Inspector

Wondermore Tarwireyi
01.2007 - 01.2008
  • Provide new clients with an explanation of benefits
  • Administrate regulations and legal requirements
  • Inform clients of changes to the benefits structure
  • Resolve clients issues with other departments and other benefits administrators
  • Consult with clients doing after service clients care and follow ups
  • Provide ongoing support for benefits

Claims Consultant, Assistant Group Relations Manager

Wondermore Tarwireyi
01.2006 - 01.2007
  • Driving external and internal corporate affairs and communication strategies for the Group Company Coordinating and supervising participation in special events like exhibitions in order to boast the profile of the company Formulating and coordinating public relations activities Carry out research on how the public perceive the group and its product Coordinating periodic training activities in the group for supervisors and managers Inspectorate of all services and benefits after claim settlement

Claims Consultant, Executive Administrator

Wondermore Tarwireyi
01.2005 - 01.2006
  • In May 2005 I joined Progressive Holdings Ltd a company with investments in
  • Insurance, Insurance Broking, Funeral Assurance, Manufacturing and Funeral
  • Undertaking
  • Within Progressive Holdings I worked in different management capacities
  • MY EXPERIENCE Marketing Group Funeral Assurance Schemes, life and short-term policies Service planning and product development
  • Administration Support on external business Information and management
  • Telephonic registration of all claims short term and life
  • Ensuring that claims are valid in terms of the policy cover Capturing and processing of telephonic claims Dealing with all administration involving claims process Handling motor and non motor claims Value at risk and Investigation experience Arranging telephonic quotes to finalize all non motor claims Negotiating with players involved Informing client of the repudiated and settled claim

Claims Consultant, Claims and Client Services Administrator

ASSURANCE COMPANY Stat
01.1996 - 01.1999
  • Duties and Responsibilities at Doves Funeral Assurance
  • Company Administration of client services department and client policies
  • Making Informal decisions
  • Registering new claims Policy Updates Claims Administration and processing Dealing with any queries relating to other departments Continuously monitoring the application of all queries procedure Producing reports on operations of departments Marketing of company products and services

Education

Bachelor of Business Studies(Honours) Degree - Claims

Consultant UNIVERSITY OF ZIMBABWE

Diploma - Public Relations

POLYTECHNIC COOLEGE
01.1990 - 01.1995

Diploma - Business Studies

POLYTECHNIC COLLEGE

Certificate of Proficiency (COP) Insurance -

POLYTECHNIC COLLEGE

FAIS Compliant RE5 -

Moonstone

Skills

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Accomplishments

  • Claims Consultant
  • Affiliations Institute of Risk Management South Africa IRMSA Member IPSC (Institute Of Personal service Consultants) APSO Affiliate Member
  • INTERESTS
  • Reading
  • Sport
  • Movies
  • Writing
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  • Wondermore Tarwireyi
  • Claims Consultant

Affiliations

Occupational Certificate: Insurance Claims Administrator(Insurance Claims Assessor)

Timeline

Claims Consultant, Personal Service Consultant Claims

Wondermore Tarwireyi, Commercial Lines | CONSTANTIA INSURANCE COMPANY
11.2016 - Current

Claims Consultant, Personal Service Consultant Claims

Commercial Lines | CONSTANTIA INSURANCE COMPANY
11.2016 - Current

Claims Consultant, Claims Handler Personal Lines

ANDERSON INSURANCE COMPANY
01.2013 - 01.2014

Recruitment Consultant

Autenmas Placements
09.2008 - 12.2012

Service and Benefits Inspector

Wondermore Tarwireyi
01.2007 - 01.2008

Claims Consultant, Assistant Group Relations Manager

Wondermore Tarwireyi
01.2006 - 01.2007

Claims Consultant, Executive Administrator

Wondermore Tarwireyi
01.2005 - 01.2006

Claims Consultant, Claims and Client Services Administrator

ASSURANCE COMPANY Stat
01.1996 - 01.1999

Diploma - Public Relations

POLYTECHNIC COOLEGE
01.1990 - 01.1995

Bachelor of Business Studies(Honours) Degree - Claims

Consultant UNIVERSITY OF ZIMBABWE

Diploma - Business Studies

POLYTECHNIC COLLEGE

Certificate of Proficiency (COP) Insurance -

POLYTECHNIC COLLEGE

FAIS Compliant RE5 -

Moonstone
Wondermore TarwireyiClaims Consultant