Summary
Overview
Work History
Education
Skills
Certification
Technical Proficiencies And Knowledge
Personal Information
Health Condition
References
Timeline
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Wonderboy Siphiwe Sangweni

Senior IT Technician
Durban

Summary

Knowledgeable Senior IT Professional who is a proven leader in directing operations, developing business solutions by leveraging diverse methodologies, with a high ability to handle multiple projects simultaneously with accuracy. Collaborator and skilled stakeholder manager, who is well-versed in Project Management while being highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams.

Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Record of building positive relationships with internal and external stakeholders.

Overview

21
21
years of professional experience
1
1
year of post-secondary education
14
14
Certifications
1
1
Language

Work History

Senior Technician (ICT)

Ethekwini Municipality
07.2012 - Current
  • Collaborate in the development of organizations long term ICT Strategy by creating strategic business plans outlining need for departmental information technology resources.
  • Plan, lead, and manage teams to implement organizations IT Strategy , focusing on organizational planning and supplier service-level agreements.
  • Manage and monitoring of performance of IT Network systems within Electricity department and manage lifecycle thereof, as well as continually improve systems best practices and processes
  • Participate in the administration and maintenance of the remote monitoring and management system: respond to alerts, monitor dashboard using Solar Winds Monitoring System
  • Lead and train teams responsible for network architectures including Cisco/Huawei (routers, nexus core, fortinet firewall, switches, VOIP & wireless controllers/access points)
  • Lead and train teams responsible for support and administration functions of a multi-site corporate unified communications environment for voice/video solutions, Huawei/Cisco/Polycom IP Phones
  • Perform capacity planning activities based on trending tools and monitoring systems
  • Contribute to Data Center and Enterprise LAN/WAN environments and overall network future infrastructure architecture and support strategy
  • Collaborate with various stakeholders and departments maintain project timeframes and deadlines
  • Collaborate with IT Security departments to mitigate security vulnerabilities
  • Demonstrated familiarity with latest hardware, software and networking technology.
  • Understanding of key product management roadmap objectives and requirements to develop product technology strategy.
  • Lead technical upgrade projects for organization by working and coordinating with consultants and developers for integrations.

I.T. Specialist Project Manager

IBM South Africa
06.2008 - 08.2012
  • Define scope, plans, and deliverables for various IT Projects
  • Conceptualize, design, construct, test, and implement portions of business and technical solutions through the application of appropriate software development life cycle methodology
  • Interact with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction
  • Coordinate and collaborate with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations
  • Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems
  • Implement and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery
  • Analyzes the effectiveness and efficiency of existing systems; develops and implements strategies for improving or further leveraging these systems
  • Configuration, support, administration and managing WAN/LAN & wireless networks, and Network Core Cisco Switches
  • Overall Data Security Function and Microsoft & IBM server maintenance
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.

Support Engineer 24/7

MTN Network Solutions / Business
07.2006 - 06.2008
  • First level support of clients & logging calls on Remedy logging system
  • Responsible for calls and changes logged in the Remedy system, that have been assigned to me
  • Ensure that problem resolution is followed through as per SLA Integrity of the data in the remedy database and associated tables
  • Configuration of network devices i.e.: routers, switches, firewall, per company standards
  • Adherence to all network policies and processes in place

Basic DNS changes on a Unix platform using “viand bind”

  • First line DNS administration
  • Interface between clients & the network department
  • IP Routing, firewall changes & provision of cell phone numbers to clients APN’s
  • Installation and maintenance of all network cabling and cabinets
  • Assisting clients and staff with server installations
  • Provide first line trouble shooting/SLA reporting & monitoring of client services & problems
  • Managing problems, escalated from clients.

Call Centre Agent

MTN Customer Services
02.2003 - 06.2006
  • Accountable and responsible for customer’s cell phone accounts
  • Blacklisting of lost and stolen phones
  • Reconciliation of accounts, maintain and adhere to company policies and procedures
  • Conduct actual system transactions e.g., activations, suspensions, loading of airtimes, migrations, logging of calls, Data Capturing
  • Coordinate different systems to get solutions for different queries
  • Assisting efficiently and effectively giving one call resolution without compromising quality
  • Load all products and services on the system as required by customer
  • Exercising numerical skills daily for different queries
  • Oversee the team during the absence of the supervisor
  • Create reports on performance of the team using NICE System
  • Supervise team members in their day-to-day duties and attend to escalated call center issues
  • Develop & implement a comprehensive call center system to ensure that problems are attended to timeously
  • Developed and maintained courteous and effective working relationships.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Education

Certificate in Specialist Project Management

Durban University of Technology

Computer Science; Information Systems & Technology, Bsc Computer Science

University of Durban Westville

Grade 12 -

Sesiyabonga High School
01.1999 - 12.1999

Skills

Network Administration

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Certification

Fortinet NSE1 - Network Security Expert Certificate

Technical Proficiencies And Knowledge

  • Cisco routers/switches/AP’s/wireless (4000 series/3600/3700/3800/2900/Nexus 7k & 6500 Cat)
  • Huawei routers/switches/AP’s/Wireless (S5700/CE6800/S6700/Air Engine 5760-51/6760-X1/6760-X1E/AC6508
  • Knowledge of IT Framework (ITIL, COBIT)
  • Technology (MPLS, VPN, SD-WAN, Cisco/Huawei Wireless Deployments)
  • Routing protocols (RIP/OSPF, BGP, EIGRP, IS-IS)
  • Waterfall SDLC Mythologies
  • VoIP, VLAN, VPN, MPLS, LAN/WAN
  • Cisco/Huawei Wireless AP's / Wireless Controll/ IOS
  • Firewall
  • Meraki

Personal Information

  • Age: 41 years
  • Gender: Male
  • Nationality: South African (African)
  • Driving License: Code 8
  • Marital Status: Single

Health Condition

Excellent

References

  • Mr. Michael Gregory, Chief Engineer (ICT), EThekwini Municipal Electricity, 031 311 9488, 082 569 7031
  • Mr. Simon Sefanyetso, Service Delivery Manager, IBM-BCRS, 0825735917
  • Mr. Dion Williams, Support Manager, MTN Network Solutions, 011 911 5466, 082 998 1516

Timeline

Senior Technician (ICT)

Ethekwini Municipality
07.2012 - Current

I.T. Specialist Project Manager

IBM South Africa
06.2008 - 08.2012

Support Engineer 24/7

MTN Network Solutions / Business
07.2006 - 06.2008

Call Centre Agent

MTN Customer Services
02.2003 - 06.2006

Grade 12 -

Sesiyabonga High School
01.1999 - 12.1999

Certificate in Specialist Project Management

Durban University of Technology

Computer Science; Information Systems & Technology, Bsc Computer Science

University of Durban Westville
Fortinet NSE1 - Network Security Expert Certificate
Fortinet NSE2 - Network Security Expert Certificate
HCIA - Storage Certificate (Huawei)
HCIA - Intelligent Video Surveillance Certificate (Huawei)
HCS - Field Specialist Server Certificate (Huawei)
CCNA - Cisco Certified Network Associate(Cisco)
Financial Management for Project Managers Certificate
IT Project Management Essentials: Managing Risks in an IT Project Certificate
IT Project Management Essentials: Introduction to IT Project Management Certificate
Introduction to Project Management using Project 2010 Certificate
Project Management Process Groups - Based on the PMBOK Fourth Edition Certificate
Controlling Costs - Based on the PMBOK Fourth Edition Certificate
CISSP Domain: Information Security and Risk Management Certificate
CISSP Domain: Access Control Certificate
Wonderboy Siphiwe SangweniSenior IT Technician