Wonderboy Siphiwe Sangweni

• Collaborate in the development of organizations long term ICT Strategy by creating strategic business plans outlining need for departmental information technology resources.
• Plan, lead, and manage teams to implement organizations IT Strategy , focusing on organizational planning and supplier service-level agreements.
• Manage and monitoring of performance of IT Network systems within Electricity department and manage lifecycle thereof, as well as continually improve systems best practices and processes
• Participate in the administration and maintenance of the remote monitoring and management system: respond to alerts, monitor dashboard using Solar Winds Monitoring System
• Lead and train teams responsible for network architectures including Cisco/Huawei (routers, nexus core, fortinet firewall, switches, VOIP & wireless controllers/access points)
• Lead and train teams responsible for support and administration functions of a multi-site corporate unified communications environment for voice/video solutions, Huawei/Cisco/Polycom IP Phones
• Perform capacity planning activities based on trending tools and monitoring systems
• Contribute to Data Center and Enterprise LAN/WAN environments and overall network future infrastructure architecture and support strategy
• Collaborate with various stakeholders and departments maintain project timeframes and deadlines
• Collaborate with IT Security departments to mitigate security vulnerabilities
• Demonstrated familiarity with latest hardware, software and networking technology.
• Understanding of key product management roadmap objectives and requirements to develop product technology strategy.
• Lead technical upgrade projects for organization by working and coordinating with consultants and developers for integrations.

• Define scope, plans, and deliverables for various IT Projects
• Conceptualize, design, construct, test, and implement portions of business and technical solutions through the application of appropriate software development life cycle methodology
• Interact with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction
• Coordinate and collaborate with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations
• Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems
• Implement and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery
• Analyzes the effectiveness and efficiency of existing systems; develops and implements strategies for improving or further leveraging these systems
• Configuration, support, administration and managing WAN/LAN & wireless networks, and Network Core Cisco Switches
• Overall Data Security Function and Microsoft & IBM server maintenance
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Rolled out software updates and applied server patches to thwart threats from penetrating networks.

• First level support of clients & logging calls on Remedy logging system
• Responsible for calls and changes logged in the Remedy system, that have been assigned to me
• Ensure that problem resolution is followed through as per SLA Integrity of the data in the remedy database and associated tables
• Configuration of network devices i.e.: routers, switches, firewall, per company standards
• Adherence to all network policies and processes in place

Basic DNS changes on a Unix platform using “viand bind”

• First line DNS administration
• Interface between clients & the network department
• IP Routing, firewall changes & provision of cell phone numbers to clients APN’s
• Installation and maintenance of all network cabling and cabinets
• Assisting clients and staff with server installations
• Provide first line trouble shooting/SLA reporting & monitoring of client services & problems
• Managing problems, escalated from clients.

• Accountable and responsible for customer’s cell phone accounts
• Blacklisting of lost and stolen phones
• Reconciliation of accounts, maintain and adhere to company policies and procedures
• Conduct actual system transactions e.g., activations, suspensions, loading of airtimes, migrations, logging of calls, Data Capturing
• Coordinate different systems to get solutions for different queries
• Assisting efficiently and effectively giving one call resolution without compromising quality
• Load all products and services on the system as required by customer
• Exercising numerical skills daily for different queries
• Oversee the team during the absence of the supervisor
• Create reports on performance of the team using NICE System
• Supervise team members in their day-to-day duties and attend to escalated call center issues
• Develop & implement a comprehensive call center system to ensure that problems are attended to timeously
• Developed and maintained courteous and effective working relationships.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.